Resolved after 2 hours 23 minutes, affecting API / Integrations (US3-GCP) and Inventory (US3-GCP), on February 11, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- identified Feb 11, 2025, 10:43 PM UTC
The issue has been identified and a fix is being implemented. (Some customers using inventories can receive a "general error" upon creating orders). Next update at 23:20 UTC.
- identified Feb 11, 2025, 11:20 PM UTC
We are continuing to work on a fix for this issue. (Some customers using inventories can receive a "general error" upon creating orders). The next update at 00:00 UTC the next day.
- monitoring Feb 11, 2025, 11:33 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 12, 2025, 01:06 AM UTC
This incident has been resolved. No errors have been observed from 23:20 UTC.
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