brightwheel Outage History
brightwheel is up right nowPingoru has recorded 44 incidents for brightwheel: 3 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 2 | 5 of 744 (1%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 524 (0%) |
Incidents, newest first
Minor July 21, 2026 Possible delayed payouts for some schools 1h 56m Web App
Started Jul 21, 2026, 04:55 PM UTC· resolved Jul 21, 2026, 06:52 PM UTC
- investigating Jul 21, 2026, 04:55 PM UTC
Engineers are investigating an issue affecting expected payouts from brightwheel platform. We’ll provide more information as it becomes available.
Minor February 9, 2026 Intermittent Errors in the brightwheel app 2h 33m iOS App, Android App, Web App
Started Feb 09, 2026, 07:02 PM UTC· resolved Feb 09, 2026, 09:36 PM UTC
- investigating Feb 09, 2026, 07:02 PM UTC
Engineers are investigating an issue affecting the brightwheel platform. We’ll provide more information as it becomes available.
- resolved Feb 09, 2026, 09:36 PM UTC
The issue affecting the brightwheel platform has been resolved. Our engineers will continue to monitor the affected areas of the platform.
Major October 20, 2025 AWS Outage Affecting Brightwheel Services 1d 9h iOS App, Android App, Web App
Started Oct 20, 2025, 09:38 AM UTC· resolved Oct 21, 2025, 07:00 PM UTC
- investigating Oct 20, 2025, 09:38 AM UTC
Brightwheel engineers have identified the cause of the issue affecting our platform and are working diligently to resolve it as quickly as possible. We will provide more information as it becomes available.
- identified Oct 20, 2025, 10:01 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 20, 2025, 10:02 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 20, 2025, 10:04 AM UTC
Brightwheel engineers have identified the cause of the issue affecting our platform and are working diligently to resolve it as quickly as possible. We will provide more information as it becomes available.
- monitoring Oct 20, 2025, 05:38 PM UTC
Issues affecting Amazon Web Services are starting to improve. Keep trying the brightwheel web and mobile applications, as we anticipate performance will continue to improve with time. This is an internet-wide issue, not specific to brightwheel. Investigating - Amazon Web Services are experiencing severely degraded performance, affecting many popular applications, including brightwheel.
- monitoring Oct 20, 2025, 11:20 PM UTC
AWS Outage Impact Issues with Amazon Web Services (AWS) appear to have been resolved. The brightwheel apps are performing normally. This was an internet-wide AWS issue, not specific to brightwheel. We'll continue monitoring performance to ensure everything remains reliable.
- resolved Oct 21, 2025, 07:00 PM UTC
The issue has been fully resolved after Amazon Web Services experienced severely degraded performance, affecting many popular applications, including brightwheel. Our engineers will continue to monitor the affected areas of the platform. Your data was secure at all times, and any scheduled financial transactions were not affected. This issue affected the ability to access an application on the internet, but everything underlying brightwheel was always secure and being monitored.
Minor July 30, 2025 Degraded Performance 1h 48m iOS App, Android App, Web App
Started Jul 30, 2025, 01:47 PM UTC· resolved Jul 30, 2025, 03:35 PM UTC
- investigating Jul 30, 2025, 01:47 PM UTC
Our engineers are actively working to identify the cause of the issue affecting the brightwheel platform. We will provide further updates as soon as they become available. Thank you for your patience.
- investigating Jul 30, 2025, 02:17 PM UTC
Our engineers are actively working to identify the cause of the issue affecting the brightwheel platform. We will provide further updates as soon as they become available. Thank you for your patience.
- identified Jul 30, 2025, 03:20 PM UTC
Brightwheel engineers have identified the cause of the issue affecting our platform and are working diligently to resolve it as quickly as possible. We will provide more information as it becomes available.
- resolved Jul 30, 2025, 03:35 PM UTC
This incident has been resolved.