BridgePay Network Solutions incident

Gift Card Processor - TenderCard - Degraded Performance

BridgePay Network Solutions experienced a notice incident on April 23, 2026, lasting 3h 6m. The incident has been resolved; the full update timeline is below.

Started: Apr 23, 2026, 09:09 PM UTC
Resolved: Apr 24, 2026, 12:15 AM UTC
Duration: 3h 6m
Detected by Pingoru: Apr 23, 2026, 09:09 PM UTC

Update timeline

investigating Apr 23, 2026, 09:09 PM UTC

BridgePay's Network Operations Center has identified Gift Card Processor - TenderCard is currently having connectivity issues. Merchants using the Gift Card Processor - TenderCard may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available. PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally. Only merchants using Gift Card Processor - TenderCard are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
resolved Apr 24, 2026, 12:15 AM UTC

The previously reported issue with the Gift Card Processor - TenderCard has been resolved and transactions are processing normally.