BridgePay Network Solutions incident
Credit Card Processor - Concord EFS Network - Degraded Performance
BridgePay Network Solutions experienced a notice incident on January 14, 2026, lasting 39m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jan 14, 2026, 12:00 PM UTC
BridgePay's Network Operations Center has identified Credit Card Processor - Concord EFS Network is currently having connectivity issues. Merchants using the Credit Card Processor - Concord EFS Network may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available. PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally. Only merchants using Credit Card Processor - Concord EFS Network are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
- resolved Jan 14, 2026, 12:40 PM UTC
The previously reported issue with the Credit Card Processor - Concord EFS Network has been resolved and transactions are processing normally.