BridgePay Network Solutions incident
Gift Card Processor - TenderCard - Degraded Performance
BridgePay Network Solutions experienced a notice incident on July 2, 2026, lasting 33m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 02, 2026, 02:42 PM UTC
BridgePay's Network Operations Center has identified Gift Card Processor - TenderCard is currently having connectivity issues. Merchants using the Gift Card Processor - TenderCard may be experiencing issues processing transactions. BridgePay Network Operations team is currently investigating this issue, and will update this status when new information is available. PLEASE NOTE: The BridgePay Gateway functionality is fully operational and continues to process transactions normally. Only merchants using Gift Card Processor - TenderCard are affected by this incident. We advise these merchants attempt a transaction prior to contacting our Gateway Support.
- resolved Jul 02, 2026, 03:16 PM UTC
The previously reported issue with the Gift Card Processor - TenderCard has been resolved and transactions are processing normally.