BrandShelter Outage History

If you subscribe to Daily or Weekly Monitoring Reports, some data for May 28 will be missing. Future reports will include the recovered data. We experienced an unstable connection to a third party API blocking access to some zone files including .com. As a result, the zone data for May 28 could not be processed and surfaced into the reports. We apologise for any inconvenience this may cause and appreciate your understanding.

Our monitoring connection was lost to the .US TLD for a short period. This only impacts our domain monitoring service and means .US TLDs may have been missing from some monitoring reports. The connection has now been restored and as a result you may see a temporary increase in monitoring results for daily, weekly and monthly reports while historical .US data is populated.

This incident has been resolved.

Root Cause A capacity limitation in our API communication layer caused some requests to be processed more slowly under load, resulting in temporary delays and instability for certain platform operations. Resolution A fix was deployed on 17 February 2026 around 16:54 UTC, restoring normal service Configuration changes improved stability and reduced internal errors Additional logging was added to speed up future diagnostics Updated API service versions were rolled out progressively and monitored

Between 17:36 UTC on 3rd July 2025 and 04:22 UTC on 4th July 2025, connections to backend systems, order processing, and brand monitoring services were unavailable. The issue has now been fully resolved.