BrandShelter experienced a notice incident on December 23, 2023 affecting Standard nameserver set, lasting 4h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Standard nameserver set
Update timeline
- investigating Dec 23, 2023, 04:25 AM UTC
We are seeing reachability issues to two name servers. ns1/ns3 , if the domain is on anycast or setup using all 5 dns server there should be no impact
- identified Dec 23, 2023, 04:34 AM UTC
The two datacenters where the servers are located are having operations issues that is causing impact on ns1 and ns3
- resolved Dec 23, 2023, 09:24 AM UTC
the incident have been resolved , root cause to follow after vendor report