BrandShelter Outage History
BrandShelter is up right nowPingoru has recorded 10 incidents for BrandShelter: 4 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 1 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 575 (0%) |
Incidents, newest first
Notice May 28, 2026 Monitoring reports missing data on 28th May –
Started May 28, 2026, 10:30 PM UTC· resolved May 28, 2026, 10:30 PM UTC
- resolved May 29, 2026, 10:49 AM UTC
If you subscribe to Daily or Weekly Monitoring Reports, some data for May 28 will be missing. Future reports will include the recovered data. We experienced an unstable connection to a third party API blocking access to some zone files including .com. As a result, the zone data for May 28 could not be processed and surfaced into the reports. We apologise for any inconvenience this may cause and appreciate your understanding.
Notice March 31, 2026 Brand Monitoring .US TLD interruption –
Started Mar 31, 2026, 11:00 PM UTC· resolved Mar 31, 2026, 11:00 PM UTC
- resolved May 12, 2026, 08:49 AM UTC
Our monitoring connection was lost to the .US TLD for a short period. This only impacts our domain monitoring service and means .US TLDs may have been missing from some monitoring reports. The connection has now been restored and as a result you may see a temporary increase in monitoring results for daily, weekly and monthly reports while historical .US data is populated.
Major March 11, 2026 BrandShelter portal interruption (Resolved) 55m Production system
Started Mar 11, 2026, 10:50 AM UTC· resolved Mar 11, 2026, 11:45 AM UTC
- monitoring Mar 11, 2026, 12:30 PM UTC
We experienced an issue affecting all clients using the BrandShelter portal. Unable to access the portal. Reason: We lost connection with a critical third party API causing pages to timeout and high load on servers. Root cause still being investigated and we are looking to enhance monitoring for future issues.
- monitoring Mar 11, 2026, 12:31 PM UTC
We are continuing to monitor for any further issues.
- resolved Mar 11, 2026, 02:10 PM UTC
This incident has been resolved.
Minor February 17, 2026 Service Degradation Report (Resolved) 3h 24m Production system
Started Feb 17, 2026, 01:30 PM UTC· resolved Feb 17, 2026, 04:54 PM UTC
- identified Mar 03, 2026, 02:56 PM UTC
Summary On 17 February 2026, the BrandShelter platform experienced a temporary service degradation impacting operations submitted via the web platform and the DNS API. Impact Customers may have encountered slowness or intermittent unavailability when performing various actions (but not limited to): Domain modifications DNS-related operations SSL order–related actions Other platform operations relying on API processing DNS resolution itself was not impacted. Existing DNS records continued to resolve normally throughout the incident.
- resolved Mar 03, 2026, 02:57 PM UTC
Root Cause A capacity limitation in our API communication layer caused some requests to be processed more slowly under load, resulting in temporary delays and instability for certain platform operations. Resolution A fix was deployed on 17 February 2026 around 16:54 UTC, restoring normal service Configuration changes improved stability and reduced internal errors Additional logging was added to speed up future diagnostics Updated API service versions were rolled out progressively and monitored
Notice July 3, 2025 Partial Service Disruption 13h 52m
Started Jul 03, 2025, 02:30 PM UTC· resolved Jul 04, 2025, 04:22 AM UTC
- resolved Jul 04, 2025, 11:34 AM UTC
Between 17:36 UTC on 3rd July 2025 and 04:22 UTC on 4th July 2025, connections to backend systems, order processing, and brand monitoring services were unavailable. The issue has now been fully resolved.