Branch Outage History

Branch is up right now

Branch had 20 outages in the last 2 years totaling 554h 7m of downtime — averaging 0.8 incidents per month.

There were 20 Branch outages since September 20, 2024 totaling 554h 7m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.branch.io

Notice September 3, 2026

Service Performance Issue

Detected by Pingoru
Sep 03, 2026, 10:33 PM UTC
Resolved
Sep 04, 2026, 12:30 AM UTC
Duration
1h 56m
Timeline · 3 updates
  1. investigating Sep 03, 2026, 10:33 PM UTC

    We're investigating a service disruption to attribution processing caused by an AWS service outage, resulting in a brief but significant drop in availability. Impact: Primarily impacting v1/v2 events, starting approximately 2:45–3:00 PM PT today. The issue was identified and responders are actively working it. We'll share an update as we learn more.

  2. monitoring Sep 03, 2026, 10:51 PM UTC

    Services are beginning to recover, and events are once again being processed. We'll continue monitoring closely and share an update once full resolution is confirmed.

  3. resolved Sep 04, 2026, 12:30 AM UTC

    This has now been resolved. Earlier, an AWS service outage caused a service disruption to attribution processing, affecting V1/V2 event delivery. Impact: V1/V2 events sent between2:56 PM PT to 3:38 PM PT were not received. Service has been fully restored and events are once again processing normally.

Read the full incident report →

Notice August 24, 2026

Delayed Webhook Delivery

Detected by Pingoru
Aug 24, 2026, 07:55 PM UTC
Resolved
Aug 24, 2026, 08:18 PM UTC
Duration
23m
Timeline · 2 updates
  1. identified Aug 24, 2026, 07:55 PM UTC

    We are currently carrying out brief maintenance on our system. During this time, delivery for some webhooks may be temporarily delayed. Impact: Webhook notifications are queued and delayed. No data will be lost, and all events will process automatically. Estimated Resolution: Within the next 10–15 minutes. We apologize for the inconvenience and will post an update as soon as normal processing resumes.

  2. resolved Aug 24, 2026, 08:18 PM UTC

    Maintenance is now complete, and all webhook services are back to normal. We are currently processing the backlog of queued webhooks, and all delayed notifications will be delivered shortly. Thank you for your patience.

Read the full incident report →

Notice August 21, 2026

Duplicate Webhook Events

Detected by Pingoru
Aug 21, 2026, 12:47 AM UTC
Resolved
Aug 31, 2026, 02:44 PM UTC
Duration
10d 13h
Timeline · 2 updates
  1. monitoring Aug 21, 2026, 12:47 AM UTC

    Between August 19, 2026, 10:40 AM PST and August 20, 2026, 4:55 PM PST, a deployment conflict caused duplicate webhook events to be sent for Installs, Reinstalls, and User Lifecycle Events. Ad Partners saw the highest impact; Data Partners and Dashboard webhook subscribers may also have received duplicates. The issue has been identified and fixed. Impact: Partners who deduplicate events on their end were not affected. Partners who do not deduplicate may have received duplicate postbacks for the affected event types during this window and can deduplicate given event_id. No customer data was lost.

  2. resolved Aug 31, 2026, 02:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 9, 2026

iOS SDK 3.14.1 App Crash Related to Pasteboard URI Parsing

Detected by Pingoru
Jul 09, 2026, 06:09 PM UTC
Resolved
Jul 10, 2026, 12:14 AM UTC
Duration
6h 4m
Timeline · 3 updates
  1. investigating Jul 09, 2026, 06:09 PM UTC

    We are actively investigating an issue affecting some apps using Branch iOS SDK 3.14.1 where the app may crash on launch under specific device clipboard conditions.

  2. monitoring Jul 09, 2026, 10:26 PM UTC

    We've identified the underlying issues and have released Branch iOS SDK v3.14.2, which includes a fix for the crash-on-launch issue impacting some apps using v3.14.1 under specific device clipboard conditions.If you are using Branch iOS SDK 3.14.1, we recommend updating to 3.1.4.2 to avoid any issues.

  3. resolved Jul 10, 2026, 12:14 AM UTC

    We have identified and resolved the issue affecting customers using NativeLink in our iOS SDK version 3.14.1 What Happened: In certain app launch scenarios, if a user had unexpected data copied to their clipboard, NativeLink could misinterpret it, potentially causing the app to crash. Who Was Impacted: This issue only impacted apps using NativeLink that were built on iOS SDK version 3.14.1. If your app does not use NativeLink, you were not impacted by this issue. How to Fix It: This has been fully resolved in iOS SDK version 3.14.2. If your app uses NativeLink, please have your engineering team update to this latest version to receive the fix. The Immediate Workaround (No App Update Required): If you cannot push an app update immediately, you can stop the crashes right away by disabling NativeLink in your dashboard.

Read the full incident report →

Minor July 2, 2026

Delay in attributions and webhooks

Detected by Pingoru
Jul 02, 2026, 11:47 PM UTC
Resolved
Jul 08, 2026, 06:45 PM UTC
Duration
5d 18h
Affected: Export APIWebhooks
Timeline · 6 updates
  1. investigating Jul 02, 2026, 11:47 PM UTC

    We have identified a delay in attribution processing and webhooks. Processing is functioning correctly but currently delayed by approximately one hour. The Engineering team is investigating the underlying cause.

  2. monitoring Jul 03, 2026, 02:28 AM UTC

    As of 7:10 PT we are now processing webhooks within 30 minutes. We are monitoring the situation and continue to investigate for a root cause.

  3. monitoring Jul 03, 2026, 10:59 AM UTC

    As of 7:10 PT we are now processing webhooks within 30 minutes and we do not see delays with our attribution processing. We are monitoring the situation and continue to investigate for a root cause.

  4. investigating Jul 03, 2026, 04:27 PM UTC

    We are currently investigating an issue that began at approximately 7:30 PT, which is impacting our services. Webhook processing is currently exceeding our 30-minute SLA. Furthermore, data exports and data availability within our APIs are experiencing delays of up to four hours. We are actively working to identify the root cause and will provide further updates as more information becomes available.

  5. monitoring Jul 03, 2026, 11:56 PM UTC

    At this time we believe that we have identified and addressed the root cause and all systems are back to normal. Webhooks and data availability are within SLA and normal bounds. We will remain in Monitoring through the weekend.

  6. resolved Jul 08, 2026, 06:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 26, 2026

Services Degraded: X API Platform Impacting X (formerly Twitter) Attributions

Detected by Pingoru
Mar 26, 2026, 03:45 AM UTC
Resolved
Mar 26, 2026, 03:42 PM UTC
Duration
11h 57m
Affected: APIWebhooks
Timeline · 3 updates
  1. monitoring Mar 26, 2026, 03:45 AM UTC

    We have identified a disruption in X's API Service Status (https://docs.x.com/status) causing delays to X attributions. Once X's services are restored, attribution and webhooks will be funnelled and properly processed. Our team is monitoring the situation.

  2. monitoring Mar 26, 2026, 03:19 PM UTC

    We are continuing to monitor the situation. Branch's API and Webhook services were not impacted and they continue to be fully operational

  3. resolved Mar 26, 2026, 03:42 PM UTC

    We have confirmed that X’s API Service success rates have returned to normal. We will continue to monitor.

Read the full incident report →

Notice March 13, 2026

Services Degraded: Missing Dashboard Features

Detected by Pingoru
Mar 13, 2026, 06:59 AM UTC
Resolved
Mar 13, 2026, 09:10 AM UTC
Duration
2h 11m
Affected: Dashboard
Timeline · 2 updates
  1. investigating Mar 13, 2026, 06:59 AM UTC

    Our Engineering team is currently working to resolve an issue where some customers are reporting missing features from their dashboard. We appreciate your patience as we work to restore full functionality as quickly as possible.

  2. resolved Mar 13, 2026, 09:10 AM UTC

    The identified issue has been resolved, and services are now restored. You should see the dashboard features available again.

Read the full incident report →

Notice March 5, 2026

Meta API Latency

Detected by Pingoru
Mar 05, 2026, 04:34 PM UTC
Resolved
Mar 05, 2026, 07:20 PM UTC
Duration
2h 46m
Timeline · 3 updates
  1. monitoring Mar 05, 2026, 04:34 PM UTC

    We are currently observing severe latency with the Meta Graph API. This is resulting in a temporary loss of real-time reporting data. We have alerted Meta and are monitoring the situation closely and will provide updates as they become available.

  2. monitoring Mar 05, 2026, 06:09 PM UTC

    We are seeing a decrease in the latency and will continue to monitor.

  3. resolved Mar 05, 2026, 07:20 PM UTC

    Latency has now returned to normal.

Read the full incident report →

Minor November 27, 2025

Daily Exports API Service Impact

Detected by Pingoru
Nov 27, 2025, 04:56 PM UTC
Resolved
Nov 27, 2025, 05:44 PM UTC
Duration
47m
Affected: Export API
Timeline · 2 updates
  1. investigating Nov 27, 2025, 04:56 PM UTC

    We have identified an issue with Daily Exports API service failing. Customers may encounter delay or even errors while trying to pull the data. Out team is actively working to resolve the issue.

  2. resolved Nov 27, 2025, 05:44 PM UTC

    We have identified the issue, deployed a fix, and restarted the affected jobs. We are now seeing successful completion of jobs and these will be processed in the next few hours.

Read the full incident report →

Notice September 8, 2025

Google Ads iOS attribution pipeline

Detected by Pingoru
Sep 08, 2025, 11:04 PM UTC
Resolved
Sep 09, 2025, 01:14 AM UTC
Duration
2h 10m
Timeline · 2 updates
  1. identified Sep 08, 2025, 11:04 PM UTC

    We have identified an issue with Google Ads iOS attribution pipeline impacting partial attribution data beginning July 23rd. We are working to resolve the issue and assess impact.

  2. resolved Sep 09, 2025, 01:14 AM UTC

    Our team has now pushed a fix to resolve the issue. We are assessing impact and will follow up with more details.

Read the full incident report →

Notice September 3, 2025

Increase in error responses from Sendgrid ESP

Detected by Pingoru
Sep 03, 2025, 10:44 PM UTC
Resolved
Sep 04, 2025, 11:28 PM UTC
Duration
1d
Timeline · 2 updates
  1. investigating Sep 03, 2025, 10:44 PM UTC

    We have identified an increase in error responses for Universal Email Campaign links for clients integrated Sendgrid services, this potentially includes those using Sendgrid, Braze + Sendgrid, Klayvio and other ESPs utilizing sendgrid API. End users should be resolving to the fallback URL in cases where we receive an error from Sendgrid endpoints. We have reported this issue to Sendgrid and will continue to work with them to a resolution.

  2. resolved Sep 04, 2025, 11:28 PM UTC

    We are once again seeing successful requests

Read the full incident report →

Notice August 14, 2025

Facebook Ad Partner Token Expiry

Detected by Pingoru
Aug 14, 2025, 05:37 PM UTC
Resolved
Aug 14, 2025, 07:13 PM UTC
Duration
1h 35m
Timeline · 2 updates
  1. monitoring Aug 14, 2025, 05:37 PM UTC

    We are aware of global issues with Facebook Ad Partner authentication tokens. Branch is monitoring Meta's status page (https://metastatus.com/facebook-login), currently reporting issues with their Facebook login. Once Meta's services are restored, Branch will try to automatically reconnect . If your authentication token remains invalid, manually re-authenticate your account within the Branch platform here: https://branch.dashboard.branch.io/ads/partner-management

  2. resolved Aug 14, 2025, 07:13 PM UTC

    Meta has resolved the issues affecting Facebook login, as confirmed on their status page (https://metastatus.com/facebook-login). Branch attempted to re-establish connections for all accounts, and most were successful. If your Facebook Ad Partner authentication token remains invalid, please manually re-authenticate your account within the Branch platform here: https://dashboard.branch.io/ads/partner-management/a_facebook?tab=settings

Read the full incident report →

Notice August 8, 2025

SKAN Data Missing in V2/event Response

Detected by Pingoru
Aug 08, 2025, 10:38 PM UTC
Resolved
Aug 08, 2025, 10:38 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 08, 2025, 10:38 PM UTC

    We have identified an issue impacting post install event SKAN attributions. As a result SKAN attributions may have been missed for conversion events starting July 31st. The root cause was addressed and resolved as of August 7th at 5:12 PM PDT. We will continue monitoring.

Read the full incident report →

Minor August 7, 2025

Unable to create or clone Journeys

Detected by Pingoru
Aug 07, 2025, 03:44 AM UTC
Resolved
Aug 07, 2025, 05:21 AM UTC
Duration
1h 36m
Affected: Journeys
Timeline · 2 updates
  1. investigating Aug 07, 2025, 03:44 AM UTC

    At 8:20 PM Pacific Time, we identified an issue with not being able to create or clone Journeys. Our Engineering teams are investigating the issue.

  2. resolved Aug 07, 2025, 05:21 AM UTC

    As of 08:36 PM Pacific Time, we have restored the Journey services. You should now be able to create and clone Journeys successfully.

Read the full incident report →

Minor April 24, 2025

Degraded Linking and Related Services

Detected by Pingoru
Apr 24, 2025, 04:41 PM UTC
Resolved
Apr 24, 2025, 10:29 PM UTC
Duration
5h 48m
Affected: APIDeep Linking
Timeline · 3 updates
  1. investigating Apr 24, 2025, 04:41 PM UTC

    We're encountering service degradation with a few our services impacting link performance. API may return an error, however link redirects will continue to work and open the app or web as expected. Our Engineering team is actively working to resolve the issue and restore full functionality. We’ll provide updates as we have more information.

  2. identified Apr 24, 2025, 05:36 PM UTC

    Root cause has been identified and we are currently applying the fixes. In the meantime API Success Rate and latency are back to normal levels and direct deep linking functionality has been restored. We are continually working to restore other impacted functionalities including deferred deep linking.

  3. resolved Apr 24, 2025, 10:29 PM UTC

    As of 1:04PM PST we have recovered 100% of the functionality and are reporting success rates and latency are back to normal.

Read the full incident report →

Notice March 21, 2025

Delay in Cost, Click, and Impressions data from Google Ads

Detected by Pingoru
Mar 21, 2025, 07:16 PM UTC
Resolved
Mar 24, 2025, 04:50 PM UTC
Duration
2d 21h
Timeline · 4 updates
  1. investigating Mar 21, 2025, 07:16 PM UTC

    Our engineering team has identified a significant increase in error responses from the Google Ads API. As a result we are seeing a delay in populating the cost, click and impression data within the dashboard. We are actively working with Google's team to resolve. No data loss is expected.

  2. identified Mar 21, 2025, 09:54 PM UTC

    We are continuing to troubleshoot the issue with google, we expect a temporary delay in cost, click and impression data for Google ads until api issues are fully resolved. Once again, no data loss is expected.

  3. monitoring Mar 22, 2025, 03:27 AM UTC

    Errors have subsided and the backlog has been cleared. We will continue to monitor the API services. In the meantime data is up-to-date.

  4. resolved Mar 24, 2025, 04:50 PM UTC

    The issue has been resolved. All data has been backfilled.

Read the full incident report →

Notice March 18, 2025

Cohort Analytics Service Unavailable

Detected by Pingoru
Mar 18, 2025, 10:37 AM UTC
Resolved
Mar 18, 2025, 04:05 PM UTC
Duration
5h 27m
Timeline · 2 updates
  1. investigating Mar 18, 2025, 10:37 AM UTC

    We are currently investigating an issue with Cohort Analytics being unavailable. You will see a message "No analytics found". Our teams are currently investigating.

  2. resolved Mar 18, 2025, 04:05 PM UTC

    Cohort Analytics service is now up and working

Read the full incident report →

Notice March 15, 2025

Increased latencies from Facebook SAN Partner

Detected by Pingoru
Mar 15, 2025, 06:08 AM UTC
Resolved
Mar 16, 2025, 03:30 AM UTC
Duration
21h 22m
Timeline · 3 updates
  1. investigating Mar 15, 2025, 06:08 AM UTC

    Our engineering team has identified a high latency in responses from Facebook SAN API resulting in a delay to the attribution pipeline. We have reached out to Facebook and are currently investigating.

  2. identified Mar 15, 2025, 02:38 PM UTC

    Our engineering team has identified high latency response times from the Facebook SAN API, which is impacting attribution accuracy and reporting within our platform. The increased response time is leading to lower-than-expected attributions to Facebook and potential misattributions to other channels due to delayed postbacks from FB. Due to high latency, we have also disabled SAN Deferred Deep Linking, which will impact deep linking and attribution for events relying on SAN calls.

  3. resolved Mar 16, 2025, 03:30 AM UTC

    Meta has resolved disruptions to their attribution claim pipelines as of Saturday March 15th 04:10 PM Pacific Time. These disruptions caused delays in claims received from Meta, resulting in attribution loss and potential misattributions. We have resumed our attribution pipelines back to normal. Latency previously observed has subsided, however we will continue to monitor our services.

Read the full incident report →

Notice December 11, 2024

Facebook API increase in error rates

Detected by Pingoru
Dec 11, 2024, 06:45 PM UTC
Resolved
Dec 11, 2024, 08:45 PM UTC
Duration
1h 59m
Timeline · 2 updates
  1. monitoring Dec 11, 2024, 06:45 PM UTC

    Starting around 9:55 AM PST we identified an increased failure response for callouts made to the Facebook API. We are seeing this API start to recover and will continue to monitor.

  2. resolved Dec 11, 2024, 08:45 PM UTC

    We now see a full recovery of the Facebook API. We will continue to monitor but all systems have returned to normal.

Read the full incident report →

Minor September 20, 2024

Dashboard Service Degradation

Detected by Pingoru
Sep 20, 2024, 09:56 AM UTC
Resolved
Sep 20, 2024, 10:43 AM UTC
Duration
46m
Affected: Dashboard
Timeline · 2 updates
  1. investigating Sep 20, 2024, 09:56 AM UTC

    We are observing an issue with our Dashboard Service. Users might see latency with the Dashboard loading or encounter a blank page while trying to access the Branch Dashboard. Our Engineering Teams are actively Investigating.

  2. resolved Sep 20, 2024, 10:43 AM UTC

    Dashboard services have stabilized and returned to normal.

Read the full incident report →