Branch experienced a notice incident on September 3, 2026, lasting 1h 56m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 03, 2026, 10:33 PM UTC
We're investigating a service disruption to attribution processing caused by an AWS service outage, resulting in a brief but significant drop in availability. Impact: Primarily impacting v1/v2 events, starting approximately 2:45–3:00 PM PT today. The issue was identified and responders are actively working it. We'll share an update as we learn more.
- monitoring Sep 03, 2026, 10:51 PM UTC
Services are beginning to recover, and events are once again being processed. We'll continue monitoring closely and share an update once full resolution is confirmed.
- resolved Sep 04, 2026, 12:30 AM UTC
This has now been resolved. Earlier, an AWS service outage caused a service disruption to attribution processing, affecting V1/V2 event delivery. Impact: V1/V2 events sent between2:56 PM PT to 3:38 PM PT were not received. Service has been fully restored and events are once again processing normally.