BrainPOP incident

Error saving new files

Minor Resolved View vendor source →

BrainPOP experienced a minor incident on May 10, 2018 affecting BrainPOP and BrainPOP Jr. and 1 more component, lasting 18h 24m. The incident has been resolved; the full update timeline is below.

Started
May 10, 2018, 04:51 PM UTC
Resolved
May 11, 2018, 11:16 AM UTC
Duration
18h 24m
Detected by Pingoru
May 10, 2018, 04:51 PM UTC

Affected components

BrainPOPBrainPOP Jr.BrainPOP ELL

Update timeline

  1. investigating May 10, 2018, 04:51 PM UTC

    Some users may be experiencing issues saving new files, such as Make-a-Movie, Make-a-Map, or Creative Coding projects.

  2. identified May 10, 2018, 04:52 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved May 11, 2018, 11:16 AM UTC

    This incident has been resolved.