BrainPOP incident

Database connection issues

Notice Resolved View vendor source →

BrainPOP experienced a notice incident on May 15, 2018 affecting BrainPOP and BrainPOP Jr. and 1 more component, lasting 1h 43m. The incident has been resolved; the full update timeline is below.

Started
May 15, 2018, 08:06 PM UTC
Resolved
May 15, 2018, 09:50 PM UTC
Duration
1h 43m
Detected by Pingoru
May 15, 2018, 08:06 PM UTC

Affected components

BrainPOPBrainPOP Jr.BrainPOP ELLBrainPOP EspañolBrainPOP Français

Update timeline

  1. investigating May 15, 2018, 08:06 PM UTC

    Some users may be experiencing database related connectivity issues on our sites.

  2. identified May 15, 2018, 08:10 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 15, 2018, 08:14 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 15, 2018, 09:50 PM UTC

    This incident has been resolved.