BrainPOP incident

Site Performance Issues

Minor Resolved View vendor source →

BrainPOP experienced a minor incident on April 20, 2020 affecting BrainPOP and BrainPOP Jr. and 1 more component, lasting 4h 42m. The incident has been resolved; the full update timeline is below.

Started
Apr 20, 2020, 03:27 PM UTC
Resolved
Apr 20, 2020, 08:09 PM UTC
Duration
4h 42m
Detected by Pingoru
Apr 20, 2020, 03:27 PM UTC

Affected components

BrainPOPBrainPOP Jr.BrainPOP ELLBrainPOP EspañolBrainPOP Français

Update timeline

  1. investigating Apr 20, 2020, 03:51 PM UTC

    Some users may be experiencing site slowness or other loading issues with our sites. We're aware and working on it! Thank you for your patience!

  2. identified Apr 20, 2020, 05:13 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 20, 2020, 07:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 20, 2020, 08:09 PM UTC

    This incident has been resolved.