BrainPOP incident

Site Performance Issues

Minor Resolved View vendor source →

BrainPOP experienced a minor incident on April 21, 2020 affecting BrainPOP and BrainPOP Jr. and 1 more component, lasting 5h 15m. The incident has been resolved; the full update timeline is below.

Started
Apr 21, 2020, 03:45 PM UTC
Resolved
Apr 21, 2020, 09:00 PM UTC
Duration
5h 15m
Detected by Pingoru
Apr 21, 2020, 03:45 PM UTC

Affected components

BrainPOPBrainPOP Jr.BrainPOP ELLBrainPOP EspañolBrainPOP Français

Update timeline

  1. investigating Apr 21, 2020, 03:45 PM UTC

    Some users may be experiencing site slowness or other loading issues with our sites. We're aware and working on it! Thank you for your patience!

  2. investigating Apr 21, 2020, 03:46 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Apr 21, 2020, 05:14 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 22, 2020, 01:41 PM UTC

    This incident has been resolved.