BrainPOP experienced a minor incident on August 21, 2020 affecting BrainPOP and BrainPOP Jr. and 1 more component, lasting 2h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 21, 2020, 06:15 PM UTC
Some users may be experiencing site slowness or other loading issues with our sites. We're aware and looking into it! Thank you for your patience!
- identified Aug 21, 2020, 06:49 PM UTC
We have identified this issue with our CDN provider, causing some users to encounter 504 errors or slowness loading our sites.
- identified Aug 21, 2020, 07:42 PM UTC
Users should be seeing improvement on issues loading our sites. We are still monitoring issues with our provider's Video Streaming Service, causing issues playing our movies.
- monitoring Aug 21, 2020, 08:08 PM UTC
Users should be seeing improvement loading our sites and playing the movies. We're still actively monitoring for outstanding issues.
- resolved Aug 21, 2020, 08:59 PM UTC
This incident has been resolved.