BrainPOP incident

Intermittent Site Loading Issues and 503 Errors

Minor Resolved View vendor source →

BrainPOP experienced a minor incident on September 2, 2020 affecting BrainPOP and BrainPOP Jr. and 1 more component, lasting 1h 3m. The incident has been resolved; the full update timeline is below.

Started
Sep 02, 2020, 07:33 PM UTC
Resolved
Sep 02, 2020, 08:36 PM UTC
Duration
1h 3m
Detected by Pingoru
Sep 02, 2020, 07:33 PM UTC

Affected components

BrainPOPBrainPOP Jr.BrainPOP ELLBrainPOP EspañolBrainPOP FrançaisiOS Apps

Update timeline

  1. investigating Sep 02, 2020, 07:33 PM UTC

    Some users may be experiencing connection failed errors, or other issues loading parts of our sites.

  2. identified Sep 02, 2020, 08:21 PM UTC

    We have identified network related issues with our provider, and have mitigated the issues while we work on a resolution. Dynamic content on the sites should now be loading as expected.

  3. resolved Sep 02, 2020, 08:36 PM UTC

    This incident has been resolved.