BrainPOP experienced a major incident on October 9, 2020 affecting BrainPOP and BrainPOP Jr. and 1 more component, lasting 6h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 09, 2020, 11:41 AM UTC
Some users may be experiencing site slowness or other loading issues with our sites. We're aware and working on it! Thank you for your patience!
- investigating Oct 09, 2020, 12:45 PM UTC
We are continuing to investigate this issue.
- identified Oct 09, 2020, 01:54 PM UTC
Our site issues appear to be related to an AWS outage in the Northeast Region. We are attempting to work around this issue to restore services to our sites, and will continue to update.
- identified Oct 09, 2020, 03:14 PM UTC
We have not been able to work around this outage to restore service to our sites, but are still working on mitigating the issue.
- identified Oct 09, 2020, 05:01 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 09, 2020, 05:41 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 09, 2020, 05:49 PM UTC
We are continuing to monitor for any further issues, but site service has been restored.
- resolved Oct 09, 2020, 06:10 PM UTC
This incident has been resolved.