BrainPOP incident

Store Checkout Issues

Notice Resolved View vendor source →

BrainPOP experienced a notice incident on July 19, 2021, lasting 3h 10m. The incident has been resolved; the full update timeline is below.

Started
Jul 19, 2021, 06:15 PM UTC
Resolved
Jul 19, 2021, 09:25 PM UTC
Duration
3h 10m
Detected by Pingoru
Jul 19, 2021, 06:15 PM UTC

Update timeline

  1. investigating Jul 19, 2021, 07:54 PM UTC

    We are investigating an issue with our Store Checkout flows, causing users to receive a spinner on order submission. Credit cards are not being charged in these cases.

  2. identified Jul 19, 2021, 08:09 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jul 19, 2021, 08:28 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Jul 19, 2021, 09:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jul 19, 2021, 09:25 PM UTC

    This incident has been resolved.