BrainPOP incident

404 Errors playing some movies

Minor Resolved View vendor source →

BrainPOP experienced a minor incident on January 10, 2024 affecting BrainPOP and BrainPOP Jr. and 1 more component, lasting 1d 8h. The incident has been resolved; the full update timeline is below.

Started
Jan 10, 2024, 03:30 PM UTC
Resolved
Jan 11, 2024, 11:45 PM UTC
Duration
1d 8h
Detected by Pingoru
Jan 10, 2024, 03:30 PM UTC

Affected components

BrainPOPBrainPOP Jr.BrainPOP ELLBrainPOP ScienceBrainPOP EspañolBrainPOP Français

Update timeline

  1. investigating Jan 11, 2024, 09:25 PM UTC

    Users may be experiencing errors playing some of our movies. We're looking into this issue with our CDN provider.

  2. monitoring Jan 11, 2024, 10:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 12, 2024, 03:36 PM UTC

    This incident has been resolved.