BrainPOP incident

504 Errors playing movies in some regions

Minor Resolved View vendor source →

BrainPOP experienced a minor incident on July 2, 2024 affecting BrainPOP and BrainPOP Jr. and 1 more component, lasting 4h 34m. The incident has been resolved; the full update timeline is below.

Started
Jul 02, 2024, 12:55 PM UTC
Resolved
Jul 02, 2024, 05:29 PM UTC
Duration
4h 34m
Detected by Pingoru
Jul 02, 2024, 12:55 PM UTC

Affected components

BrainPOPBrainPOP Jr.BrainPOP ELLBrainPOP ScienceBrainPOP EspañolBrainPOP FrançaisiOS Apps

Update timeline

  1. investigating Jul 02, 2024, 12:55 PM UTC

    Users in some regions may be experiencing 504 errors playing movies. We're looking into this issue with our CDN provider.

  2. investigating Jul 02, 2024, 02:25 PM UTC

    We are continuing to investigate this issue with our provider.

  3. identified Jul 02, 2024, 04:30 PM UTC

    A workaround fix was applied and is working on BrainPOP movies. We should have an update on the other products in the next 30 minutes.

  4. monitoring Jul 02, 2024, 05:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jul 02, 2024, 05:29 PM UTC

    This incident has been resolved.