BoxHero Outage History

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BoxHero had 3 outages in the last 2 years totaling 4h 15m of downtime, averaging 0.1 incidents per month.

There were 3 BoxHero outages since October 20, 2025 totaling 4h 15m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.boxhero.io

Minor March 9, 2026

Web App Access Disruption

Detected by Pingoru
Mar 09, 2026, 02:14 AM UTC
Resolved
Mar 09, 2026, 02:38 AM UTC
Duration
24m
Affected: BoxHero Web
Timeline · 2 updates
  1. monitoring Mar 09, 2026, 02:14 AM UTC

    We are currently investigating an issue where some users are unable to access the BoxHero web app. This appears to be related to a Cloudflare infrastructure issue affecting connectivity to our service. We apologize for the inconvenience and will provide further updates as our investigation progresses.

  2. resolved Mar 09, 2026, 02:38 AM UTC

    This incident has been resolved. The access issue affecting the BoxHero web app was caused by a Cloudflare infrastructure problem, which has now been fixed. All services are operating normally. We apologize for any inconvenience this may have caused and thank you for your patience.

Read the full incident report →

Critical October 20, 2025

Web App Unavailable

Detected by Pingoru
Oct 20, 2025, 03:08 PM UTC
Resolved
Oct 20, 2025, 04:16 PM UTC
Duration
1h 7m
Affected: BoxHero Web
Timeline · 3 updates
  1. identified Oct 20, 2025, 03:08 PM UTC

    We are currently investigating the issue causing the Web App to be inaccessible. Our team is working to identify and resolve the problem as quickly as possible.

  2. monitoring Oct 20, 2025, 04:02 PM UTC

    We suspected a DNS-related issue with our router and have deployed a new server. While DNS propagation may take some time, we expect the issue to be resolved on the new server.

  3. resolved Oct 20, 2025, 04:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 20, 2025

Open API and Webhook Server Outage

Detected by Pingoru
Oct 20, 2025, 07:48 AM UTC
Resolved
Oct 20, 2025, 10:31 AM UTC
Duration
2h 42m
Affected: Public APIs
Timeline · 4 updates
  1. identified Oct 20, 2025, 07:48 AM UTC

    Due to an AWS outage, Open API and Webhook-related features are currently unavailable. We are working to restore service as soon as AWS resolves the issue. Thank you for your patience and understanding.

  2. monitoring Oct 20, 2025, 09:36 AM UTC

    The service is now back to normal. We will continue to monitor the situation closely until it is fully resolved.

  3. monitoring Oct 20, 2025, 10:31 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Oct 20, 2025, 10:31 AM UTC

    This incident has been resolved.

Read the full incident report →