BoxHero incident

Open API and Webhook Server Outage

Critical Resolved View vendor source →

BoxHero experienced a critical incident on October 20, 2025 affecting Public APIs, lasting 2h 42m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 07:48 AM UTC
Resolved
Oct 20, 2025, 10:31 AM UTC
Duration
2h 42m
Detected by Pingoru
Oct 20, 2025, 07:48 AM UTC

Affected components

Public APIs

Update timeline

  1. identified Oct 20, 2025, 07:48 AM UTC

    Due to an AWS outage, Open API and Webhook-related features are currently unavailable. We are working to restore service as soon as AWS resolves the issue. Thank you for your patience and understanding.

  2. monitoring Oct 20, 2025, 09:36 AM UTC

    The service is now back to normal. We will continue to monitor the situation closely until it is fully resolved.

  3. monitoring Oct 20, 2025, 10:31 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Oct 20, 2025, 10:31 AM UTC

    This incident has been resolved.