BoxHero experienced a critical incident on October 20, 2025 affecting BoxHero Web, lasting 1h 7m. The incident has been resolved; the full update timeline is below.
Affected components
BoxHero Web
Update timeline
- identified Oct 20, 2025, 03:08 PM UTC
We are currently investigating the issue causing the Web App to be inaccessible. Our team is working to identify and resolve the problem as quickly as possible.
- monitoring Oct 20, 2025, 04:02 PM UTC
We suspected a DNS-related issue with our router and have deployed a new server. While DNS propagation may take some time, we expect the issue to be resolved on the new server.
- resolved Oct 20, 2025, 04:16 PM UTC
This incident has been resolved.