Bouncer incident
Limited capabilities to verify certain types of email addresses
Resolved after 10 days 6 hours, affecting APP https://app.usebouncer.com and API, on December 4, 2023.
System is fully operational. Both when it comes to coverage and the performance.
Affected components
Update timeline
- identified Dec 04, 2023, 08:37 AM UTC
Part of our infrastructure is unable to verify certain types of email addresses. Because of that higher than normal percentage of results with "unknown" status will be returned, and overall system throughput will be lower until this issue is resolved.
- identified Dec 05, 2023, 09:15 AM UTC
Our team has been working hard to solve the issue. Situation is stabilised, however system’s capacity is still reduced.
- identified Dec 06, 2023, 10:19 AM UTC
Our product department is still resolving the root problem and determining why Spamhaus is blocking our IPs. Still, the good news is we have managed to restore the full operational efficiency of the system, so currently, Bouncer is able to verify emails of all providers. If you hit any issues, please let us know: [email protected]
- resolved Dec 14, 2023, 02:39 PM UTC
System is fully operational. Both when it comes to coverage and the performance.
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