Issues affecting ad server integrations

Update timeline

1. investigating Oct 21, 2026, 06:09 PM UTC

   We are currently investigating reports of issues affecting customers with active ad server integrations. Some users may experience issues when working with records connected to those integrations. Other areas of the platform are not affected at this time. Our team is actively working to determine the cause. We will provide an update within 60 minutes, or sooner as more information becomes available.

2. investigating Oct 21, 2026, 06:10 PM UTC

   We are continuing to investigate this issue.

3. identified Oct 21, 2026, 06:51 PM UTC

   We have identified the cause of the issue affecting customers with active ad server integrations, and our team is currently applying a fix. Users may continue to experience issues with records connected to those integrations until the fix is complete. We will provide another update within 60 minutes, or sooner once the fix is complete.

4. monitoring Oct 21, 2026, 09:11 PM UTC

   The cause of the issue affecting customers with active ad server integrations has been resolved, and normal functionality has been restored. Some GAM syncs are still processing and are expected to complete by approximately 7 p.m. ET. We will share additional guidance regarding any actions that may need to be repeated from the time of this incident. If you continue to experience issues, please contact our support team.

5. resolved Oct 21, 2026, 10:07 PM UTC

   This incident has been resolved. All pending GAM syncs have finished processing, and the platform is operating normally. Our team is reviewing activity from the time of this incident and will reach out directly to any affected customers with guidance on actions that may need to be repeated. We apologize for any disruption this may have caused. If you continue to experience issues, please contact our support team.