Resolved after 55 minutes, affecting Boomerang (App) and Boomerang (Website), on November 4, 2026.
We believe the degraded performance was caused by high load on the host node at our upstream provider. The provider has not yet confirmed a root cause. We are continuing to investigate with them and are reviewing our own monitoring and capacity so that similar degradation is detected sooner and prevented in future. No data was lost during this incident. We apologise for the disruption.
Affected components
Update timeline
- investigating Nov 04, 2026, 12:30 AM UTC
We first observed increased latency affecting the dashboard and app.
- investigating Nov 04, 2026, 12:32 AM UTC
We're aware of higher than usual latency affecting the dashboard and app. All services are online, but pages and command actions may take longer than usual to respond. The issue is under active investigation.
- investigating Nov 04, 2026, 12:50 AM UTC
The latency has been traced to degraded performance at our upstream hosting provider. All services remain available, but you may still notice increased latency. We are working with the provider to resolve it as quickly as possible.
- resolved Nov 04, 2026, 01:25 AM UTC
We believe the degraded performance was caused by high load on the host node at our upstream provider. The provider has not yet confirmed a root cause. We are continuing to investigate with them and are reviewing our own monitoring and capacity so that similar degradation is detected sooner and prevented in future. No data was lost during this incident. We apologise for the disruption.
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