BookNook incident
Issue in upstream cloud provider causing site-wide outage
Resolved after 40 minutes, affecting API, on February 24, 2022.
It appears that the upstream issue is being resolved and access to BookNook is returning to normal. We are monitoring the site to confirm.
Affected components
Update timeline
- identified Feb 24, 2022, 05:07 PM UTC
Engineers are looking into reports of a sitewide outage at our API layer. At this time, we've identified that the source of the issue is with our upstream cloud provider, leading to large-scale outages over many parts of the internet: https://status.heroku.com/incidents/2402 We are working on mitigation strategies.
- identified Feb 24, 2022, 05:07 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Feb 24, 2022, 05:15 PM UTC
It appears that the upstream issue is being resolved and access to BookNook is returning to normal. We are monitoring the site to confirm.
- resolved Feb 24, 2022, 05:47 PM UTC
This incident has been resolved.
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