Bonusly incident

Users receiving 500 Errors and Can't Log In

Major Resolved View vendor source →

Bonusly experienced a major incident on May 13, 2022 affecting API and Slack and 1 more component, lasting 2h 58m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2022, 05:05 PM UTC
Resolved
May 13, 2022, 08:03 PM UTC
Duration
2h 58m
Detected by Pingoru
May 13, 2022, 05:05 PM UTC

Affected components

APISlackRecognitionRewards

Update timeline

  1. investigating May 13, 2022, 05:05 PM UTC

    Bonusly is currently investigating a system wide issue where customers report receiving HTTP 500 Errors and may be unable to log into the system. Our team is currently investigating and will update customers as soon as we know more.

  2. monitoring May 13, 2022, 05:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 13, 2022, 08:03 PM UTC

    This incident has been resolved.