Bonusly incident

Home Page and Analytics Features Returning HTTP 500

Major Resolved View vendor source →

Bonusly experienced a major incident on May 17, 2022 affecting Recognition, lasting 21h 20m. The incident has been resolved; the full update timeline is below.

Started
May 17, 2022, 06:59 PM UTC
Resolved
May 18, 2022, 04:19 PM UTC
Duration
21h 20m
Detected by Pingoru
May 17, 2022, 06:59 PM UTC

Affected components

Recognition

Update timeline

  1. investigating May 17, 2022, 06:59 PM UTC

    Bonusly is aware of HTTP 500 errors from our home/bonuses page and from the analytics pages within the bonusly application. We are currently investigating the issue and will provide updates as soon as we have a root cause.

  2. monitoring May 17, 2022, 07:13 PM UTC

    System has returned to normal operations and we are monitoring to ensure no further issues arise.

  3. resolved May 18, 2022, 04:19 PM UTC

    This incident has been resolved.