Bonusly incident

Error 500 for some users

Major Resolved View vendor source →

Bonusly experienced a major incident on June 13, 2022 affecting Recognition, lasting 21h 25m. The incident has been resolved; the full update timeline is below.

Started
Jun 13, 2022, 06:31 PM UTC
Resolved
Jun 14, 2022, 03:56 PM UTC
Duration
21h 25m
Detected by Pingoru
Jun 13, 2022, 06:31 PM UTC

Affected components

Recognition

Update timeline

  1. investigating Jun 13, 2022, 06:31 PM UTC

    We are currently investigating an issue where Bonusly fails to load for some users

  2. investigating Jun 13, 2022, 06:31 PM UTC

    We are continuing to investigate this issue.

  3. identified Jun 13, 2022, 08:53 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jun 14, 2022, 01:01 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jun 14, 2022, 03:56 PM UTC

    This incident has been resolved and Bonusly should now load correctly