Bonusly incident

Password reset and login errors

Minor Resolved View vendor source →

Bonusly experienced a minor incident on August 29, 2022 affecting Recognition, lasting 1d 23h. The incident has been resolved; the full update timeline is below.

Started
Aug 29, 2022, 04:01 PM UTC
Resolved
Aug 31, 2022, 03:56 PM UTC
Duration
1d 23h
Detected by Pingoru
Aug 29, 2022, 04:01 PM UTC

Affected components

Recognition

Update timeline

  1. investigating Aug 29, 2022, 04:01 PM UTC

    We are currently investigating issues with login and password resets.

  2. investigating Aug 29, 2022, 04:14 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Aug 30, 2022, 05:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 31, 2022, 03:56 PM UTC

    This incident has been resolved.