Bonusly incident

Reward Redemptions Error

Critical Resolved View vendor source →

Bonusly experienced a critical incident on September 26, 2023 affecting Recognition and Rewards, lasting 3d 3h. The incident has been resolved; the full update timeline is below.

Started
Sep 26, 2023, 02:51 PM UTC
Resolved
Sep 29, 2023, 06:35 PM UTC
Duration
3d 3h
Detected by Pingoru
Sep 26, 2023, 02:51 PM UTC

Affected components

RecognitionRewards

Update timeline

  1. investigating Sep 26, 2023, 02:51 PM UTC

    We are currently investigating this issue.

  2. investigating Sep 26, 2023, 03:49 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 26, 2023, 03:50 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Sep 28, 2023, 02:38 PM UTC

    We are continuing to work on a fix for this issue.

  5. resolved Sep 29, 2023, 06:35 PM UTC

    This issue has been resolved.