Bokun Outage History
Bokun is up right nowPingoru has recorded 51 incidents for Bokun: 9 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 97 of 720 (13%) |
| May 2026 | 1 | 1 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 524 (0%) |
Incidents, newest first
Minor May 20, 2026 Elevated response times 52m Bokun Platform
Started May 20, 2026, 01:54 PM UTC· resolved May 20, 2026, 02:46 PM UTC
- investigating May 20, 2026, 01:54 PM UTC
We are currently investigating an issue causing elevated response times across the platform. Our team is actively working to identify the root cause and restore normal performance as a priority. We apologise for any inconvenience and will provide further updates here as soon as more information is available.
- monitoring May 20, 2026, 02:06 PM UTC
We have identified the cause of the elevated response times and applied a patch to resolve the issue. Our team is currently monitoring the situation closely to ensure platform stability remains at optimal levels. Normal service should now be resuming for all users.
- resolved May 20, 2026, 02:46 PM UTC
This incident has been resolved.
Notice April 13, 2026 Viator Connectivity 4d
Started Apr 13, 2026, 03:43 PM UTC· resolved Apr 17, 2026, 04:12 PM UTC
- identified Apr 13, 2026, 03:43 PM UTC
We are currently investigating an issue affecting syncing on Viator connected products. Affected suppliers may be seeing error messages and sync delays or failures on their connected products. Viator team are aware and actively working to fix the solution. There is no action required from suppliers at this time. We will update this message once the issue has been resolved.
- identified Apr 13, 2026, 04:22 PM UTC
Viator Team is working on a fix for this issue.
- identified Apr 13, 2026, 04:25 PM UTC
We are continuing to work on a fix for this issue.
- identified Apr 13, 2026, 04:34 PM UTC
We are continuing to work on a fix for this issue.
- identified Apr 14, 2026, 06:14 PM UTC
While Viator team is working on a full resolution for the price connectivity issues, some users may still encounter intermittent error messages. To help maintain your operations in the meantime, we have prepared a temporary solution which you can access here: https://docs.bokun.io/en/articles/410-pricing-synch-issue We will update this message once the issue has been resolved.
- monitoring Apr 15, 2026, 01:11 PM UTC
We are currently observing improvements, technical adjustments have successfully increased throughput, and we are seeing a significant reduction in transient error messages for the majority of suppliers. Our team is continuing to monitor the situation closely to ensure stability remains consistent across the platforms. Further updates will be provided as we confirm the full resolution.
- resolved Apr 17, 2026, 04:12 PM UTC
This incident has been resolved.
Notice February 20, 2026 Unexpected downtime –
Started Feb 20, 2026, 11:30 AM UTC· resolved Feb 20, 2026, 11:30 AM UTC
- resolved Feb 20, 2026, 11:58 AM UTC
The Bókun platform experienced a brief period of unresponsiveness lasting approximately five minutes. This was related to a database update. Our team identified the cause and restored full service.
Notice January 5, 2026 Latency and intermittent access issues 5h 2m
Started Jan 05, 2026, 11:52 AM UTC· resolved Jan 05, 2026, 04:54 PM UTC
- investigating Jan 05, 2026, 11:52 AM UTC
We are currently investigating reports of general latency and intermittent access issues across the Bókun platform. Our engineering team is identifying the root cause to restore full performance as quickly as possible. We understand the importance of reliable access for your operations and are working to resolve this as a priority. We will provide further updates as more information becomes available.
- identified Jan 05, 2026, 11:53 AM UTC
We have identified the cause of the recent latency and access issues. Our team is now actively implementing a fix to bring the system back to a stable state. We are monitoring the situation closely and will provide another update once the platform is performing at its usual standard. Thank you for your patience while we finalise this work.
- monitoring Jan 05, 2026, 01:11 PM UTC
A fix has been deployed to address the recent performance issues. We are currently monitoring the system to ensure stability is fully restored and that the platform is performing at its usual speed. Further updates will be provided as we continue to verify the results of the deployment.
- resolved Jan 05, 2026, 04:54 PM UTC
This incident has been resolved.
Notice December 22, 2025 Login Issues and Latency 2h 26m
Started Dec 22, 2025, 10:12 AM UTC· resolved Dec 22, 2025, 12:39 PM UTC
- investigating Dec 22, 2025, 10:12 AM UTC
Login Issues and Latency We are currently investigating reports of login difficulties and increased latency across the Bókun platform. Our technical team is working to identify the root cause and restore normal service as quickly as possible. We appreciate your patience and will provide a further update shortly.
- monitoring Dec 22, 2025, 10:29 AM UTC
The root cause of the recent login difficulties and system latency has been identified and a fix has been implemented. We are now monitoring the platform closely to ensure performance remains stable and services are fully restored.
- resolved Dec 22, 2025, 12:39 PM UTC
The issues affecting login and system latency have been fully resolved. All services are now operating normally. We have completed our monitoring and can confirm that platform performance is stable. Thank you for your patience while we addressed this.
Notice December 5, 2025 Elevated Errors on Bókun platform 15h 26m Bokun Platform
Started Dec 05, 2025, 11:35 PM UTC· resolved Dec 06, 2025, 03:01 PM UTC
- investigating Dec 05, 2025, 11:35 PM UTC
We're experiencing an elevated level of errors and are currently looking into the issue.
- monitoring Dec 05, 2025, 11:43 PM UTC
Database connection issues were causing elevated error rates. System has recovered and servers are working normally.
- resolved Dec 06, 2025, 03:01 PM UTC
This incident has been resolved.
Notice December 5, 2025 Cloudflare new issue impacting some API connection 3h 16m
Started Dec 05, 2025, 10:02 AM UTC· resolved Dec 05, 2025, 01:19 PM UTC
- investigating Dec 05, 2025, 10:02 AM UTC
Cloudflare is investigating reports of a large number of empty pages when using the list API on a Workers KV namespace. https://www.cloudflarestatus.com/ Sites impacted: Get Your Guide: https://uptime.com/getyourguide.com
- monitoring Dec 05, 2025, 10:03 AM UTC
We are monitoring Cloudflare updates
- monitoring Dec 05, 2025, 10:04 AM UTC
We are monitoring Cloudflare updates while Bókun platform is stable.
- resolved Dec 05, 2025, 01:19 PM UTC
This incident has been resolved.
Notice December 4, 2025 Bookings from Get Your Guide not being confirmed. 23h 12m
Started Dec 04, 2025, 04:29 PM UTC· resolved Dec 05, 2025, 03:42 PM UTC
- investigating Dec 04, 2025, 04:29 PM UTC
We are aware of an issue preventing bookings from GetYourGuide from being confirmed. Our team is investigating this as a high priority.
- identified Dec 04, 2025, 04:37 PM UTC
The issue has been identified and resolved. We are currently reviewing data to ensure that no bookings were missed or left unconfirmed during the incident.
- monitoring Dec 04, 2025, 04:51 PM UTC
The issue has been resolved, and new bookings are now coming through from GetYourGuide. We’re collaborating with GetYourGuide to reprocess any bookings or changes that previously failed.
- resolved Dec 05, 2025, 03:42 PM UTC
We have confirmed the resolution of the issue impacting booking confirmations for GetYourGuide. GetYourGuide has re-confirmed all bookings affected by this incident, where possible. We appreciate your patience while we addressed this.
Notice November 18, 2025 Issues with 3rd party service Cloudflare impacting sig-in flow 2h 36m
Started Nov 18, 2025, 03:00 PM UTC· resolved Nov 18, 2025, 05:36 PM UTC
- monitoring Nov 18, 2025, 03:00 PM UTC
We are experiencing issues with 3rd third-party service Cloudflare, impacting our sign-in flow, showing an error when adding your code for the 2-step verification Cloudflare updates can be monitored, as they have already released a fix. https://www.cloudflarestatus.com/
- monitoring Nov 18, 2025, 03:00 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 18, 2025, 05:36 PM UTC
Bókun is now accessible. Cloudflare is monitoring its system through the recovery while errors and latency return to normal levels. A full post-incident investigation and details about the incident will be made available on their website page https://www.cloudflarestatus.com/
Notice June 16, 2025 Degraded performance –
Started Jun 16, 2025, 10:15 AM UTC· resolved Jun 16, 2025, 10:15 AM UTC
- resolved Jun 16, 2025, 10:43 AM UTC
We experienced some degraded performance for a few minutes following a failed upgrade deployment.
Minor June 15, 2025 Chat on help center site not working 1h 30m
Started Jun 15, 2025, 08:34 AM UTC· resolved Jun 15, 2025, 10:05 AM UTC
- identified Jun 15, 2025, 08:34 AM UTC
The chat option on https://docs.bokun.io is currently not working. You can still reach out to our support team trough email to [email protected]
- resolved Jun 15, 2025, 10:05 AM UTC
This incident has been resolved.