Resolved after 23 hours 12 minutes, on December 4, 2025.
We have confirmed the resolution of the issue impacting booking confirmations for GetYourGuide. GetYourGuide has re-confirmed all bookings affected by this incident, where possible. We appreciate your patience while we addressed this.
Update timeline
- investigating Dec 04, 2025, 04:29 PM UTC
We are aware of an issue preventing bookings from GetYourGuide from being confirmed. Our team is investigating this as a high priority.
- identified Dec 04, 2025, 04:37 PM UTC
The issue has been identified and resolved. We are currently reviewing data to ensure that no bookings were missed or left unconfirmed during the incident.
- monitoring Dec 04, 2025, 04:51 PM UTC
The issue has been resolved, and new bookings are now coming through from GetYourGuide. We’re collaborating with GetYourGuide to reprocess any bookings or changes that previously failed.
- resolved Dec 05, 2025, 03:42 PM UTC
We have confirmed the resolution of the issue impacting booking confirmations for GetYourGuide. GetYourGuide has re-confirmed all bookings affected by this incident, where possible. We appreciate your patience while we addressed this.
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