Bokun incident

Bookings from Get Your Guide not being confirmed.

Notice Resolved View vendor source →

Bokun experienced a notice incident on December 4, 2025, lasting 23h 12m. The incident has been resolved; the full update timeline is below.

Started
Dec 04, 2025, 04:29 PM UTC
Resolved
Dec 05, 2025, 03:42 PM UTC
Duration
23h 12m
Detected by Pingoru
Dec 04, 2025, 04:29 PM UTC

Update timeline

  1. investigating Dec 04, 2025, 04:29 PM UTC

    We are aware of an issue preventing bookings from GetYourGuide from being confirmed. Our team is investigating this as a high priority.

  2. identified Dec 04, 2025, 04:37 PM UTC

    The issue has been identified and resolved. We are currently reviewing data to ensure that no bookings were missed or left unconfirmed during the incident.

  3. monitoring Dec 04, 2025, 04:51 PM UTC

    The issue has been resolved, and new bookings are now coming through from GetYourGuide. We’re collaborating with GetYourGuide to reprocess any bookings or changes that previously failed.

  4. resolved Dec 05, 2025, 03:42 PM UTC

    We have confirmed the resolution of the issue impacting booking confirmations for GetYourGuide. GetYourGuide has re-confirmed all bookings affected by this incident, where possible. We appreciate your patience while we addressed this.