Viator Connectivity

Update timeline

1. identified Apr 13, 2026, 03:43 PM UTC

   We are currently investigating an issue affecting syncing on Viator connected products. Affected suppliers may be seeing error messages and sync delays or failures on their connected products. Viator team are aware and actively working to fix the solution. There is no action required from suppliers at this time. We will update this message once the issue has been resolved.

2. identified Apr 13, 2026, 04:22 PM UTC

   Viator Team is working on a fix for this issue.

3. identified Apr 13, 2026, 04:25 PM UTC

   We are continuing to work on a fix for this issue.

4. identified Apr 13, 2026, 04:34 PM UTC

   We are continuing to work on a fix for this issue.

5. identified Apr 14, 2026, 06:14 PM UTC

   While Viator team is working on a full resolution for the price connectivity issues, some users may still encounter intermittent error messages. To help maintain your operations in the meantime, we have prepared a temporary solution which you can access here: https://docs.bokun.io/en/articles/410-pricing-synch-issue We will update this message once the issue has been resolved.

6. monitoring Apr 15, 2026, 01:11 PM UTC

   We are currently observing improvements, technical adjustments have successfully increased throughput, and we are seeing a significant reduction in transient error messages for the majority of suppliers. Our team is continuing to monitor the situation closely to ensure stability remains consistent across the platforms. Further updates will be provided as we confirm the full resolution.

7. resolved Apr 17, 2026, 04:12 PM UTC

   This incident has been resolved.