Bokun Outage History

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Bokun had 11 outages in the last 2 years totaling 150h 52m of downtime — averaging 0.5 incidents per month.

There were 11 Bokun outages since June 15, 2025 totaling 150h 52m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://bokun.statuspage.io

Minor May 20, 2026

Elevated response times

Detected by Pingoru
May 20, 2026, 01:54 PM UTC
Resolved
May 20, 2026, 02:46 PM UTC
Duration
52m
Affected: Bokun Platform
Timeline · 3 updates
  1. investigating May 20, 2026, 01:54 PM UTC

    We are currently investigating an issue causing elevated response times across the platform. Our team is actively working to identify the root cause and restore normal performance as a priority. We apologise for any inconvenience and will provide further updates here as soon as more information is available.

  2. monitoring May 20, 2026, 02:06 PM UTC

    We have identified the cause of the elevated response times and applied a patch to resolve the issue. Our team is currently monitoring the situation closely to ensure platform stability remains at optimal levels. Normal service should now be resuming for all users.

  3. resolved May 20, 2026, 02:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 13, 2026

Viator Connectivity

Detected by Pingoru
Apr 13, 2026, 03:43 PM UTC
Resolved
Apr 17, 2026, 04:12 PM UTC
Duration
4d
Timeline · 7 updates
  1. identified Apr 13, 2026, 03:43 PM UTC

    We are currently investigating an issue affecting syncing on Viator connected products. Affected suppliers may be seeing error messages and sync delays or failures on their connected products. Viator team are aware and actively working to fix the solution. There is no action required from suppliers at this time. We will update this message once the issue has been resolved.

  2. identified Apr 13, 2026, 04:22 PM UTC

    Viator Team is working on a fix for this issue.

  3. identified Apr 13, 2026, 04:25 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Apr 13, 2026, 04:34 PM UTC

    We are continuing to work on a fix for this issue.

  5. identified Apr 14, 2026, 06:14 PM UTC

    While Viator team is working on a full resolution for the price connectivity issues, some users may still encounter intermittent error messages. To help maintain your operations in the meantime, we have prepared a temporary solution which you can access here: https://docs.bokun.io/en/articles/410-pricing-synch-issue We will update this message once the issue has been resolved.

  6. monitoring Apr 15, 2026, 01:11 PM UTC

    We are currently observing improvements, technical adjustments have successfully increased throughput, and we are seeing a significant reduction in transient error messages for the majority of suppliers. Our team is continuing to monitor the situation closely to ensure stability remains consistent across the platforms. Further updates will be provided as we confirm the full resolution.

  7. resolved Apr 17, 2026, 04:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 20, 2026

Unexpected downtime

Detected by Pingoru
Feb 20, 2026, 11:58 AM UTC
Resolved
Feb 20, 2026, 11:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 20, 2026, 11:58 AM UTC

    The Bókun platform experienced a brief period of unresponsiveness lasting approximately five minutes. This was related to a database update. Our team identified the cause and restored full service.

Read the full incident report →

Notice January 5, 2026

Latency and intermittent access issues

Detected by Pingoru
Jan 05, 2026, 11:52 AM UTC
Resolved
Jan 05, 2026, 04:54 PM UTC
Duration
5h 2m
Timeline · 4 updates
  1. investigating Jan 05, 2026, 11:52 AM UTC

    We are currently investigating reports of general latency and intermittent access issues across the Bókun platform. Our engineering team is identifying the root cause to restore full performance as quickly as possible. We understand the importance of reliable access for your operations and are working to resolve this as a priority. We will provide further updates as more information becomes available.

  2. identified Jan 05, 2026, 11:53 AM UTC

    We have identified the cause of the recent latency and access issues. Our team is now actively implementing a fix to bring the system back to a stable state. We are monitoring the situation closely and will provide another update once the platform is performing at its usual standard. Thank you for your patience while we finalise this work.

  3. monitoring Jan 05, 2026, 01:11 PM UTC

    A fix has been deployed to address the recent performance issues. We are currently monitoring the system to ensure stability is fully restored and that the platform is performing at its usual speed. Further updates will be provided as we continue to verify the results of the deployment.

  4. resolved Jan 05, 2026, 04:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 22, 2025

Login Issues and Latency

Detected by Pingoru
Dec 22, 2025, 10:12 AM UTC
Resolved
Dec 22, 2025, 12:39 PM UTC
Duration
2h 26m
Timeline · 3 updates
  1. investigating Dec 22, 2025, 10:12 AM UTC

    Login Issues and Latency We are currently investigating reports of login difficulties and increased latency across the Bókun platform. Our technical team is working to identify the root cause and restore normal service as quickly as possible. We appreciate your patience and will provide a further update shortly.

  2. monitoring Dec 22, 2025, 10:29 AM UTC

    The root cause of the recent login difficulties and system latency has been identified and a fix has been implemented. We are now monitoring the platform closely to ensure performance remains stable and services are fully restored.

  3. resolved Dec 22, 2025, 12:39 PM UTC

    The issues affecting login and system latency have been fully resolved. All services are now operating normally. We have completed our monitoring and can confirm that platform performance is stable. Thank you for your patience while we addressed this.

Read the full incident report →

Notice December 5, 2025

Elevated Errors on Bókun platform

Detected by Pingoru
Dec 05, 2025, 11:35 PM UTC
Resolved
Dec 06, 2025, 03:01 PM UTC
Duration
15h 26m
Affected: Bokun Platform
Timeline · 3 updates
  1. investigating Dec 05, 2025, 11:35 PM UTC

    We're experiencing an elevated level of errors and are currently looking into the issue.

  2. monitoring Dec 05, 2025, 11:43 PM UTC

    Database connection issues were causing elevated error rates. System has recovered and servers are working normally.

  3. resolved Dec 06, 2025, 03:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 5, 2025

Cloudflare new issue impacting some API connection

Detected by Pingoru
Dec 05, 2025, 10:02 AM UTC
Resolved
Dec 05, 2025, 01:19 PM UTC
Duration
3h 16m
Timeline · 4 updates
  1. investigating Dec 05, 2025, 10:02 AM UTC

    Cloudflare is investigating reports of a large number of empty pages when using the list API on a Workers KV namespace. https://www.cloudflarestatus.com/ Sites impacted: Get Your Guide: https://uptime.com/getyourguide.com

  2. monitoring Dec 05, 2025, 10:03 AM UTC

    We are monitoring Cloudflare updates

  3. monitoring Dec 05, 2025, 10:04 AM UTC

    We are monitoring Cloudflare updates while Bókun platform is stable.

  4. resolved Dec 05, 2025, 01:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 4, 2025

Bookings from Get Your Guide not being confirmed.

Detected by Pingoru
Dec 04, 2025, 04:29 PM UTC
Resolved
Dec 05, 2025, 03:42 PM UTC
Duration
23h 12m
Timeline · 4 updates
  1. investigating Dec 04, 2025, 04:29 PM UTC

    We are aware of an issue preventing bookings from GetYourGuide from being confirmed. Our team is investigating this as a high priority.

  2. identified Dec 04, 2025, 04:37 PM UTC

    The issue has been identified and resolved. We are currently reviewing data to ensure that no bookings were missed or left unconfirmed during the incident.

  3. monitoring Dec 04, 2025, 04:51 PM UTC

    The issue has been resolved, and new bookings are now coming through from GetYourGuide. We’re collaborating with GetYourGuide to reprocess any bookings or changes that previously failed.

  4. resolved Dec 05, 2025, 03:42 PM UTC

    We have confirmed the resolution of the issue impacting booking confirmations for GetYourGuide. GetYourGuide has re-confirmed all bookings affected by this incident, where possible. We appreciate your patience while we addressed this.

Read the full incident report →

Notice November 18, 2025

Issues with 3rd party service Cloudflare impacting sig-in flow

Detected by Pingoru
Nov 18, 2025, 03:00 PM UTC
Resolved
Nov 18, 2025, 05:36 PM UTC
Duration
2h 36m
Timeline · 3 updates
  1. monitoring Nov 18, 2025, 03:00 PM UTC

    We are experiencing issues with 3rd third-party service Cloudflare, impacting our sign-in flow, showing an error when adding your code for the 2-step verification Cloudflare updates can be monitored, as they have already released a fix. https://www.cloudflarestatus.com/

  2. monitoring Nov 18, 2025, 03:00 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Nov 18, 2025, 05:36 PM UTC

    Bókun is now accessible. Cloudflare is monitoring its system through the recovery while errors and latency return to normal levels. A full post-incident investigation and details about the incident will be made available on their website page https://www.cloudflarestatus.com/

Read the full incident report →

Notice June 16, 2025

Degraded performance

Detected by Pingoru
Jun 16, 2025, 10:43 AM UTC
Resolved
Jun 16, 2025, 10:15 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Jun 16, 2025, 10:43 AM UTC

    We experienced some degraded performance for a few minutes following a failed upgrade deployment.

Read the full incident report →

Minor June 15, 2025

Chat on help center site not working

Detected by Pingoru
Jun 15, 2025, 08:34 AM UTC
Resolved
Jun 15, 2025, 10:05 AM UTC
Duration
1h 30m
Timeline · 2 updates
  1. identified Jun 15, 2025, 08:34 AM UTC

    The chat option on https://docs.bokun.io is currently not working. You can still reach out to our support team trough email to [email protected]

  2. resolved Jun 15, 2025, 10:05 AM UTC

    This incident has been resolved.

Read the full incident report →