Hibob incident

We’ve identified an issue with our main HiBob application

Major Resolved View vendor source →

Hibob experienced a major incident on July 21, 2025 affecting Compensation and Surveys and 1 more component, lasting 1h 25m. The incident has been resolved; the full update timeline is below.

Started
Jul 21, 2025, 07:19 AM UTC
Resolved
Jul 21, 2025, 08:44 AM UTC
Duration
1h 25m
Detected by Pingoru
Jul 21, 2025, 07:19 AM UTC

Affected components

CompensationSurveysPayroll HubPublic APIZapierWorkforce planningShoutoutTime & AttendanceCalendar integrationDocs

Update timeline

  1. identified Jul 21, 2025, 07:19 AM UTC

    We confirm there is a problem with our main HiBob application, and we’re working to resolve it.

  2. identified Jul 21, 2025, 08:26 AM UTC

    We’ve made progress in identifying the root cause of the issue impacting the main HiBob application and are working on a fix. Some functionality is gradually recovering. Further updates will follow shortly.

  3. resolved Jul 21, 2025, 08:44 AM UTC

    The issue affecting the HiBob application has now been resolved. It was caused by a performance bottleneck in our database, which led to increased latency. We sincerely apologize for the disruption and thank you for your patience while we worked to restore normal service.