Hibob incident

We’ve identified an issue with our main HiBob application

Minor Resolved View vendor source →

Hibob experienced a minor incident on July 28, 2025 affecting Compensation and Surveys and 1 more component, lasting 7h 1m. The incident has been resolved; the full update timeline is below.

Started
Jul 28, 2025, 08:07 AM UTC
Resolved
Jul 28, 2025, 03:09 PM UTC
Duration
7h 1m
Detected by Pingoru
Jul 28, 2025, 08:07 AM UTC

Affected components

CompensationSurveysPayroll HubPublic APIZapierWorkforce planningSandboxTime OffYour VoiceLearning

Update timeline

  1. investigating Jul 28, 2025, 08:29 AM UTC

    We’re currently experiencing slowness and intermittent errors across the HiBob platform. Our engineering teams are actively investigating the issue to identify the root cause and restore full service as quickly as possible. We understand how disruptive this is and apologize for the impact. We’ll continue to provide updates as we learn more. Thank you for your patience.

  2. investigating Jul 28, 2025, 08:33 AM UTC

    We are continuing to investigate this issue.

  3. identified Jul 28, 2025, 10:37 AM UTC

    We’ve identified that the current platform issues are related to an increase in system traffic, which is impacting performance for some users. Our engineering teams are working to mitigate the load and restore full stability. Thank you for your continued patience.

  4. identified Jul 28, 2025, 01:56 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Jul 28, 2025, 02:12 PM UTC

    We’ve implemented mitigation steps and are now seeing stable performance across the HiBob platform. All systems are operational, and we are continuing to monitor closely to ensure full recovery. We appreciate your patience during this disruption

  6. resolved Jul 29, 2025, 12:09 PM UTC

    This incident has been resolved.