Resolved after 47 minutes, affecting IncomeXpert, on November 9, 2026.
All services are working normally with nominal page load speed. Future robustness improvements are planned to reduce external dependencies to eliminate future instances of this issue.
Affected components
Update timeline
- identified Nov 09, 2026, 12:57 PM UTC
At around 7:10am ET today we identified and issue with slow page load speed. Upon further investigation a 3rd party icon vendor (FontAwesome.com) is fully down. Our requests to their site are timing out, causing longer page load times for IncomeXpert. We are evaluating alternatives in the meantime.
- resolved Nov 09, 2026, 01:45 PM UTC
All services are working normally with nominal page load speed. Future robustness improvements are planned to reduce external dependencies to eliminate future instances of this issue.
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