BlueOptima incident

SaaS Server Outage

Notice Resolved View vendor source →

BlueOptima experienced a notice incident on October 30, 2021, lasting 5h 30m. The incident has been resolved; the full update timeline is below.

Started
Oct 30, 2021, 10:00 AM UTC
Resolved
Oct 30, 2021, 03:30 PM UTC
Duration
5h 30m
Detected by Pingoru
Oct 30, 2021, 10:00 AM UTC

Update timeline

  1. resolved Nov 15, 2021, 06:12 AM UTC

    During a regular weekend maintenance activity on the BlueOptima SaaS servers, there was a DB outage that lasted about an hour (14:30 UTC to 15:30 UTC). Due to this, the communication between the Integrators and the SaaS server was disrupted. The way the system is designed is that if the Integrator is unable to communicate with the SaaS server for more than 30 minutes, the Integrator automatically shuts down. As the SaaS server outage lasted for more than 30 minutes, it caused Integrators across clients to go offline.