BlueFlame AI incident

DealCloud Not Returning Data

Resolved after 6 hours 7 minutes, affecting BlueFlame Web Application, on February 18, 2025.

resolved Feb 18, 2025, 06:46 PM UTC

We have refreshed authentication for all DealCloud API enabled accounts. DealCloud queries appear to be working normally again.

Started
Feb 18, 2025, 12:39 PM UTC
Resolved
Feb 18, 2025, 06:46 PM UTC
Duration
6h 7m
Detected by Pingoru
Feb 18, 2025, 12:39 PM UTC

Affected components

BlueFlame Web Application

Update timeline

  1. investigating Feb 18, 2025, 12:39 PM UTC

    DealCloud API calls are not returning data. We have reached out to DealCloud support. This has no impact on BlueFlame outside of DealCloud queries.

  2. resolved Feb 18, 2025, 06:46 PM UTC

    We have refreshed authentication for all DealCloud API enabled accounts. DealCloud queries appear to be working normally again.

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