Bluefin Outage History
Bluefin is up right nowPingoru has recorded 47 incidents for Bluefin: 17 in the last 12 months and 6 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 1 | 18 of 744 (2%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 2 | 1 of 744 (0%) |
| August 2026 | 3 | 3 of 744 (0%) |
| September 2026 | 2 | 10 of 720 (1%) |
| October 2026 | 0 | 0 of 516 (0%) |
Incidents, newest first
Major September 16, 2026 Intermittent Interruption 6h 17m Bluefin US
Started Sep 16, 2026, 09:40 AM UTC· resolved Sep 16, 2026, 03:58 PM UTC
- investigating Sep 16, 2026, 09:40 AM UTC
We have identified a sporadic outage affecting our technical support lines due to an ongoing issue with Vonage. Our engineering team is monitoring the situation and working with the provider to minimize the impact. We will provide further updates as more information becomes available. We apologize for the inconvenience and appreciate your patience.
- resolved Sep 16, 2026, 03:58 PM UTC
This incident has been resolved.
Major August 25, 2026 Processing issue 1h 8m PayConex
Started Aug 25, 2026, 02:51 PM UTC· resolved Aug 25, 2026, 04:00 PM UTC
- investigating Aug 25, 2026, 02:51 PM UTC
We are currently investigating a potential issue affecting processing on Payconex's Iframes. Our team is working to determine the scope and impact of the issue and identify the root cause. We will provide an update within the next 30 minutes, or sooner if additional information becomes available. We apologize for any inconvenience this may cause and appreciate your patience.
- monitoring Aug 25, 2026, 03:23 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 25, 2026, 04:00 PM UTC
This incident has been resolved.
Minor August 7, 2026 Outage update - investigating 55m SaaSConex
Started Aug 07, 2026, 05:00 PM UTC· resolved Aug 07, 2026, 05:55 PM UTC
- investigating Aug 07, 2026, 05:00 PM UTC
We are currently investigating a potential issue affecting customers utilizing Bluefins SaasConex solution. Our team is working to determine the scope and impact of the issue and identify the root cause. We will provide an update within the next 30 minutes, or sooner if additional information becomes available. We apologize for any inconvenience this may cause and appreciate your patience.
- monitoring Aug 07, 2026, 05:20 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 07, 2026, 05:55 PM UTC
The issue affecting SaaSConex has been resolved, and normal service has been restored. Our team has verified that the fix has been successfully implemented and that systems are operating as expected. We will continue to monitor the service to ensure ongoing stability. We apologize for any inconvenience caused and thank you for your patience and understanding throughout this incident.
Minor July 28, 2026 P2PEManager Issue 43m Decryptx
Started Jul 28, 2026, 01:31 PM UTC· resolved Jul 28, 2026, 02:15 PM UTC
- monitoring Jul 28, 2026, 01:31 PM UTC
We have detected a service interruption for the P2PEManager. Our team of engineers have applied a fix and are currently monitoring. Please check back for further updates. We apologize for the inconvenience and we thank you for your patience.
- resolved Jul 28, 2026, 02:15 PM UTC
This incident has been resolved. We thank you for your patience.
Notice July 9, 2026 Service Issue 31m PayConex
Started Jul 09, 2026, 02:24 PM UTC· resolved Jul 09, 2026, 02:55 PM UTC
- monitoring Jul 09, 2026, 02:24 PM UTC
We became aware of an issue affecting Payconex login services for some customers and have implemented a fix. Transaction processing is not affected. Our team is monitoring the service to ensure continued stability. Please check back for further updates. We apologize for the inconvenience and thank you for your patience.
- resolved Jul 09, 2026, 02:55 PM UTC
This incident has been resolved.
Major May 28, 2026 Intermittent processing issue on PCX - Issue with 3rd party service provider 17h 52m PayConex
Started May 28, 2026, 06:23 PM UTC· resolved May 29, 2026, 12:16 PM UTC
- investigating May 28, 2026, 06:23 PM UTC
We are currently experiencing intermittent processing issues due to an issue with a third-party service provider. We are actively monitoring the situation with the provider and will share updates as they become available.
- identified May 28, 2026, 07:59 PM UTC
We are continuing to experience intermittent processing issues related to a third-party service provider. The provider is actively working to resolve the issue, and we are monitoring the situation closely. We will provide additional updates as more information becomes available. (https://status.imperva.com/)
- monitoring May 28, 2026, 09:26 PM UTC
Our third-party service provider has implemented a temporary fix, and processing stability has improved. We are continuing to monitor the situation closely while the provider works toward full resolution. Further updates will be shared as they become available. https://status.imperva.com/
- monitoring May 29, 2026, 02:04 AM UTC
Our third-party service provider have remain engaged in the investigation of this issue. We are continuing to monitor the situation closely while the provider works toward full resolution. Further updates will be shared as they become available. https://status.imperva.com/
- monitoring May 29, 2026, 06:44 AM UTC
Our third-party service provider is continuing to investigate the ongoing issue. We are continuing to monitor the situation closely while the provider works to resolve this issue. Further updates will be shared as they become available. https://status.imperva.com/
- monitoring May 29, 2026, 09:05 AM UTC
We are continuing to monitor for any further issues.
- resolved May 29, 2026, 12:16 PM UTC
The issue affecting intermittent processing has been resolved. Our third-party service provider has confirmed that services are operating normally, and we have not observed any further impact. We will continue to monitor the environment, but this incident is now considered resolved.
Notice March 16, 2026 Service Issue ShieldConex Tulsa Transaction 1h 45m ShieldConex
Started Mar 16, 2026, 04:38 PM UTC· resolved Mar 16, 2026, 06:23 PM UTC
- identified Mar 16, 2026, 04:38 PM UTC
We have detected a service interruption for the ShieldConex Tulsa Transaction. Our team of engineers is currently working to restore service as soon as possible. Please check back for further updates. We apologize for the inconvenience and we thank you for your patience.
- monitoring Mar 16, 2026, 04:43 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 16, 2026, 06:23 PM UTC
This incident has been resolved.
Notice March 3, 2026 Customer Funding Advisory – Federal Reserve 4h 30m PayConex
Started Mar 03, 2026, 03:28 PM UTC· resolved Mar 03, 2026, 07:58 PM UTC
- identified Mar 03, 2026, 03:28 PM UTC
Bluefin has been notified that ACH settlement activity may be delayed due to an issue with the Federal Reserve. Bluefin’s processing systems are operating normally. We will share additional updates as they become available. For more information, please refer to the Federal Reserve’s status page: https://www.frbservices.org/app/status/outage.do?oId=145787 We apologize for the inconvenience and appreciate your patience.
- resolved Mar 03, 2026, 07:58 PM UTC
We are pleased to inform you that the issues causing delays in ACH settlement activity have been resolved. The Federal Reserve has addressed the problem, and Bluefin’s processing systems continue to operate normally. We appreciate your understanding.
Notice February 2, 2026 3rd Party Incident 11h 43m PayConex
Started Feb 02, 2026, 10:33 PM UTC· resolved Feb 03, 2026, 10:17 AM UTC
- investigating Feb 02, 2026, 10:33 PM UTC
Bluefin is aware of an issue with merchants processing on Imperva. Imperva is working to restore service as quickly as possible. We apologize for any inconvenience caused and sincerely appreciate your patience during this time
- resolved Feb 03, 2026, 10:17 AM UTC
This incident has been resolved.
Notice January 26, 2026 Customer Funding Advisory – Processor 1d 19h PayConex
Started Jan 26, 2026, 05:09 PM UTC· resolved Jan 28, 2026, 12:40 PM UTC
- investigating Jan 26, 2026, 05:09 PM UTC
Bluefin has been informed by Elavon that settlement activity has been delayed for merchants processing with Elavon. https://status.elavon.com/issues/697780f110bdfb715d5dc44c Bluefin will provide additional updates as they are received. We apologize for the inconvenience and appreciate your patience.
- investigating Jan 26, 2026, 10:52 PM UTC
Elavon are continuing to investigate the issue.
- monitoring Jan 27, 2026, 10:23 AM UTC
Elavon has informed us that a solution has been successfully implemented. Our team is actively monitoring the outcomes to ensure that the fix is effective and that everything is functioning as intended. We appreciate your patience during this process.
- monitoring Jan 27, 2026, 05:39 PM UTC
Elavon have resolved the issues. Affected customers may see see funding delayed by up to 24 hours as transactions Finalize.
- resolved Jan 28, 2026, 12:40 PM UTC
This incident has been resolved.
Minor December 12, 2025 Investigating reports of decryption failures 5h 18m Decryptx
Started Dec 12, 2025, 06:17 PM UTC· resolved Dec 12, 2025, 11:35 PM UTC
- investigating Dec 12, 2025, 06:17 PM UTC
We are investigating reports of an issue on the Decryptx platform. Our team of engineers is currently working to fix the issue. We will follow up with updates as soon as we receive them. We apologize for the inconvenience and we thank you for your patience.
- investigating Dec 12, 2025, 06:48 PM UTC
We are continuing to investigate this issue.
- investigating Dec 12, 2025, 07:19 PM UTC
We are continuing to investigate this issue.
- identified Dec 12, 2025, 07:31 PM UTC
We have identified the issue and currently working on creating a fix. Thank you for your patience.
- monitoring Dec 12, 2025, 10:26 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 12, 2025, 11:35 PM UTC
This incident has been resolved.
Minor November 1, 2025 ShieldConex Partial Outage 7h 43m ShieldConex
Started Nov 01, 2025, 03:23 AM UTC· resolved Nov 01, 2025, 11:07 AM UTC
- identified Nov 01, 2025, 03:23 AM UTC
We have detected a partial outage with Shield Conex between 9:35 to 9:56 p.m. with processing transactions. Our team of engineers are currently investigating the root cause of the problems and working to minimize impact. Please check back here for further updates. We apologize for the inconvenience and we thank you for your patience.
- monitoring Nov 01, 2025, 04:33 AM UTC
Our team of engineers have implemented a fix for the partial outage with Shield Conex between 9:35 to 9:56 p.m. and we are monitoring the results. We apologize for the inconvenience and we thank you for your patience.
- resolved Nov 01, 2025, 11:07 AM UTC
This incident has been resolved.
Minor October 20, 2025 Phone System Outage 8h 15m Bluefin US
Started Oct 20, 2025, 02:14 PM UTC· resolved Oct 20, 2025, 10:29 PM UTC
- identified Oct 20, 2025, 02:14 PM UTC
We want to inform you that our phone system provider is currently experiencing a widespread service disruption affecting both inbound and outbound calling. This issue stems from an Amazon Web Services (AWS) outage and unfortunately, it is also impacting our internal operations—many of our team members are unable to make or receive calls at this time. The provider has identified the root cause and is actively working to deploy a fix to restore service as soon as possible. As of now, there is no available workaround. In the meantime, you can still reach us via email: - Technical Support: [email protected] - Customer Service: [email protected] We understand the inconvenience this may cause and sincerely appreciate your patience and understanding while the issue is being resolved.
- monitoring Oct 20, 2025, 06:20 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 20, 2025, 10:29 PM UTC
This incident has been resolved.
Major October 15, 2025 Phone System 5h 47m Bluefin US
Started Oct 15, 2025, 05:10 PM UTC· resolved Oct 15, 2025, 10:58 PM UTC
- investigating Oct 15, 2025, 05:10 PM UTC
We want to inform you that our phone system provider is currently experiencing a service disruption affecting both inbound and outbound calling. In the meantime, you can still reach us via email: - Technical Support: [email protected] - Customer Service: [email protected] We understand the inconvenience this may cause and sincerely appreciate your patience and understanding while the issue is being resolved.
- investigating Oct 15, 2025, 06:19 PM UTC
Update - The incident management team continues to investigate the issue as a top priority.
- investigating Oct 15, 2025, 07:04 PM UTC
Update - The service provider's technical team is continuing to restore full functionality. We will provide further updates as we receive them.
- investigating Oct 15, 2025, 08:00 PM UTC
Update - The service provider's technical team is still continuing to restore full functionality. We will provide further updates as we receive them.
- resolved Oct 15, 2025, 10:58 PM UTC
Update - All Systems Operational
Minor September 12, 2025 Payconex Processing issue 6h 21m PayConex
Started Sep 12, 2025, 02:16 PM UTC· resolved Sep 12, 2025, 08:38 PM UTC
- investigating Sep 12, 2025, 02:16 PM UTC
We are investigating reports of an issue on the Payconex platform. Our team of engineers is currently working to fix the issue. We will follow up with updates as soon as we receive them. We apologize for the inconvenience and we thank you for your patience.
- identified Sep 12, 2025, 03:11 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 12, 2025, 07:09 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 12, 2025, 08:38 PM UTC
This incident has been resolved.
Notice September 5, 2025 Delayed Batch Settlement Notifications from PayConex 3h 35m PayConex
Started Sep 05, 2025, 03:45 PM UTC· resolved Sep 05, 2025, 07:21 PM UTC
- investigating Sep 05, 2025, 03:45 PM UTC
We’re investigating an issue where batch settlement emails were not sent for some batches that did successfully settle in PayConex. Settlement processing is unaffected; the impact is limited to notification delivery. Until resolved, batch status can be confirmed in the PayConex.
- identified Sep 05, 2025, 03:49 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 05, 2025, 04:26 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 05, 2025, 07:21 PM UTC
This incident has been resolved.
Minor August 7, 2025 Potential Service Interruption 2h 22m PayConex, PayConex Plus, Bluefin Gateway, QuickSwipe Mobile and 6 more
Started Aug 07, 2025, 05:18 AM UTC· resolved Aug 07, 2025, 07:40 AM UTC
- investigating Aug 07, 2025, 05:18 AM UTC
We have detected a potential service interruption. We are currently investigating. Please check back for further updates. We apologize for the inconvenience and we thank you for your patience.
- monitoring Aug 07, 2025, 06:53 AM UTC
The issue has been identified as stemming from a third-party provider. At this time, the interruption is no longer occurring. We are continuing to monitor the situation to ensure stability.
- resolved Aug 07, 2025, 07:40 AM UTC
This incident has been resolved.
Critical June 22, 2025 Service Interruption 1h 27m PayConex, ShieldConex, Decryptx
Started Jun 22, 2025, 04:43 AM UTC· resolved Jun 22, 2025, 06:11 AM UTC
- investigating Jun 22, 2025, 04:43 AM UTC
We have detected a service interruption for Uptrends in Atlanta. Our team of engineers is currently working to restore service as soon as possible. Please check back for further updates. We apologize for the inconvenience and we thank you for your patience.
- monitoring Jun 22, 2025, 04:57 AM UTC
A fix has been implemented and we are monitoring the issue
- resolved Jun 22, 2025, 06:11 AM UTC
This incident has been resolved.
Major June 17, 2025 Decryptx 49m Decryptx
Started Jun 17, 2025, 12:19 AM UTC· resolved Jun 17, 2025, 01:08 AM UTC
- investigating Jun 17, 2025, 12:19 AM UTC
We are currently investigating the issue. Please bear with us. Thank you!
- monitoring Jun 17, 2025, 12:39 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 17, 2025, 01:08 AM UTC
This incident has been resolved.
Minor May 14, 2025 intermittent Interruption 34m PayConex
Started May 14, 2025, 04:51 PM UTC· resolved May 14, 2025, 05:26 PM UTC
- monitoring May 14, 2025, 04:51 PM UTC
We have identified intermittent service disruptions through a third-party provider. Our engineering team is actively investigating the root cause and working to mitigate any impact. We will provide further updates as more information becomes available. We apologize for the inconvenience and appreciate your patience.
- resolved May 14, 2025, 05:26 PM UTC
This incident has been resolved.
Notice March 13, 2025 Intermittent issues 1h 29m PayConex
Started Mar 13, 2025, 08:24 PM UTC· resolved Mar 13, 2025, 09:53 PM UTC
- investigating Mar 13, 2025, 08:24 PM UTC
We are investigating intermittent issues being reported on PCX from clients in the US northeast region.
- identified Mar 13, 2025, 08:52 PM UTC
identified as a 3rd party incident impacting North East US. Our team of engineers have identified as a 3rd party incident impacting North East US.. Our next update will be in 30 minutes. We apologize for the inconvenience and we thank you for your patience.
- identified Mar 13, 2025, 09:26 PM UTC
This remains a third-party incident impacting the North East US. Our team continues to monitor the situation, and we will provide another update in 30 minutes. Thank you for your patience.
- monitoring Mar 13, 2025, 09:37 PM UTC
A fix has been implemented by our third-party provider, and we are monitoring to ensure service stability. Impact to the North East US is expected to improve. We will provide a final update once the issue is confirmed fully resolved. Thank you for your patience.
- resolved Mar 13, 2025, 09:53 PM UTC
The third-party provider has confirmed that service in the affected data center has been restored to normal. This incident is now resolved. Thank you for your patience.