Bluefin experienced a minor incident on August 5, 2025 affecting Bluefin US, lasting 3h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 05, 2025, 09:32 PM UTC
We want to inform you that our phone system provider is currently experiencing a widespread service disruption affecting both inbound and outbound calling. This issue stems from a Core Voice incident on their end, and unfortunately, it is also impacting our internal operations—many of our team members are unable to make or receive calls at this time. The provider has identified the root cause and is actively working to deploy a fix to restore service as soon as possible. As of now, there is no available workaround. In the meantime, you can still reach us via email: - Technical Support: [email protected] - Customer Service: [email protected] We understand the inconvenience this may cause and sincerely appreciate your patience and understanding while the issue is being resolved.
- identified Aug 05, 2025, 09:32 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Aug 05, 2025, 10:36 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 06, 2025, 01:15 AM UTC
This incident has been resolved.