Resolved after 6 hours 31 minutes, affecting Cluster US 1, on July 1, 2022.
We have identified the issue causing the downtime for our US-1 tenants. We have fixed the issue and restarted our systems. We will continue to monitor the situation closely.
Affected components
Update timeline
- investigating Jul 01, 2022, 01:45 PM UTC
We are seeing a partial outage on services provided by US-1. We are investigating the problem.
- investigating Jul 01, 2022, 02:06 PM UTC
The problems are a more severe than initially assessed. Upgrading this incident to Major outage. The BlueConic service is not available for most customers on this cluster.
- monitoring Jul 01, 2022, 03:59 PM UTC
We have identified the issue causing the downtime for our US-1 tenants. We have fixed the issue and restarted our systems. We will continue to monitor the situation closely.
- resolved Jul 01, 2022, 08:16 PM UTC
The issue has been resolved, and the BlueConic service is fully operational.
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