Resolved after 19 minutes, affecting Blue Canvas APIs, on August 21, 2019.
We resolved an issue where customers received HTTP 504 "Gateway Timeout" errors when loading Blue Canvas. The issue was caused by an out-of-memory restart of a backend server. The system has recovered automatically.
Affected components
Blue Canvas APIs
Update timeline
- investigating Aug 21, 2019, 02:37 PM UTC
We're experiencing a high rate of API errors and are currently looking into the issue.
- investigating Aug 21, 2019, 02:39 PM UTC
We are continuing to investigate this issue.
- resolved Aug 21, 2019, 02:56 PM UTC
We resolved an issue where customers received HTTP 504 "Gateway Timeout" errors when loading Blue Canvas. The issue was caused by an out-of-memory restart of a backend server. The system has recovered automatically.
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