Resolved after 4 days 13 hours, affecting Metadata Sync (Inbound), on September 6, 2019.
As of Monday, the majority of sandboxes are performing normally, but we still see isolated delays. Please reach out to us if you are affected.
Affected components
Update timeline
- investigating Sep 06, 2019, 07:16 PM UTC
We are investigating performance problems with sandboxes that were upgraded to Winter '20 (47.0) this weekend. On affected orgs, the Salesforce Metadata API becomes unresponsive to retrieval requests, causing inbound sync delays and timeouts in Blue Canvas.
- monitoring Sep 09, 2019, 02:25 PM UTC
As of Monday, the majority of sandboxes are performing normally, but we still see isolated delays. Please reach out to us if you are affected.
- resolved Sep 11, 2019, 08:34 AM UTC
This incident has been resolved.
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