Blue Canvas incident

Application unavailable for some customers

Resolved after 3 hours 46 minutes, affecting Blue Canvas Web Application and Metadata Sync (Inbound) and 1 more, on September 25, 2019.

identified Sep 25, 2019, 02:19 PM UTC

2% of our customers are experiencing errors when opening the Files tab of the application. We are working to fix the issue.

Started: Sep 25, 2019, 02:19 PM UTC
Resolved: Sep 25, 2019, 06:05 PM UTC
Duration: 3h 46m
Detected by Pingoru: Sep 25, 2019, 02:19 PM UTC

Affected components

Blue Canvas Web ApplicationMetadata Sync (Inbound)Metadata Deploy (Outbound)

Update timeline

identified Sep 25, 2019, 02:19 PM UTC

2% of our customers are experiencing errors when opening the Files tab of the application. We are working to fix the issue.
resolved Sep 25, 2019, 06:05 PM UTC

This incident has been resolved.

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