Blue Canvas incident

Metadata sync failures

Resolved after 21 minutes, affecting Metadata Sync (Inbound) and Metadata Deploy (Outbound), on June 3, 2020.

resolved Jun 03, 2020, 01:31 PM UTC

We have resolved a delay in incoming metadata sync and outgoing deployment requests. The issue was caused by a faulty application update. The update was rolled back.

Started
Jun 03, 2020, 01:10 PM UTC
Resolved
Jun 03, 2020, 01:31 PM UTC
Duration
21m
Detected by Pingoru
Jun 03, 2020, 01:10 PM UTC

Affected components

Metadata Sync (Inbound)Metadata Deploy (Outbound)

Update timeline

  1. investigating Jun 03, 2020, 01:10 PM UTC

    We are investigating a delay in incoming metadata sync and outgoing deployment requests.

  2. identified Jun 03, 2020, 01:19 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jun 03, 2020, 01:28 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Jun 03, 2020, 01:31 PM UTC

    We have resolved a delay in incoming metadata sync and outgoing deployment requests. The issue was caused by a faulty application update. The update was rolled back.

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