Blue Canvas incident

Metadata sync errors for some customers

Resolved after 44 minutes, affecting Metadata Sync (Inbound) and Metadata Deploy (Outbound), on November 4, 2020.

resolved Nov 04, 2020, 09:45 AM UTC

We fixed an issue where Metadata synchronization temporarily failed for 15% of our customers. The issue was related to an upgrade to Winter '21 (50.0). Pending changes will now be imported as normal syncing resumes.

Started
Nov 04, 2020, 09:00 AM UTC
Resolved
Nov 04, 2020, 09:45 AM UTC
Duration
44m
Detected by Pingoru
Nov 04, 2020, 09:00 AM UTC

Affected components

Metadata Sync (Inbound)Metadata Deploy (Outbound)

Update timeline

  1. investigating Nov 04, 2020, 09:00 AM UTC

    We're experiencing errors with Metadata synchronization for 15% of our customers and are currently looking into the issue. The issue is related to an upgrade to Winter '21 (50.0). There will be a delay before file changes appear and deployments prepare or validate.

  2. resolved Nov 04, 2020, 09:45 AM UTC

    We fixed an issue where Metadata synchronization temporarily failed for 15% of our customers. The issue was related to an upgrade to Winter '21 (50.0). Pending changes will now be imported as normal syncing resumes.

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