Resolved after 15 hours 13 minutes, affecting Metadata Sync (Inbound) and Metadata Deploy (Outbound) and 1 more, on May 10, 2021.
Even-tough Salesforce continues to give random errors, we are marking this incident as resolved. Our workaround seems effective in resolving these errors in over 99% of the cases. If you still receive this error manually retrying once will most likely resolve the issue. If not feel free to contact support.
Affected components
Update timeline
- investigating May 10, 2021, 04:09 PM UTC
Some customers are experiencing errors. Affected customers will see the following error in the deployment logs: FATAL: Could not read '.tenantId' from response. Affected customers are also unable to connect a new organization to Blue Canvas, resulting in "Internal server error"
- investigating May 10, 2021, 04:52 PM UTC
So far we found strong indicators that this happens when interacting with Salesforce sandboxes. Errors started appearing last Saturday during the Summer '21 update deployed by Salesforce. We continue to investigate the situation.
- investigating May 10, 2021, 05:46 PM UTC
We are continuing to investigate this issue.
- monitoring May 10, 2021, 05:50 PM UTC
We identified the issue. With release 52.0 Salesforce is returning http 500 responses for randomly when we request the profile. This api call is necessary for us to login. As a workaround we implemented retry mechanism. This should resolve all cases, however we are still monitoring the situation.
- resolved May 11, 2021, 07:22 AM UTC
Even-tough Salesforce continues to give random errors, we are marking this incident as resolved. Our workaround seems effective in resolving these errors in over 99% of the cases. If you still receive this error manually retrying once will most likely resolve the issue. If not feel free to contact support.
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